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Order management

Conversational Order Management

Provide fast and reliable order management support through natural conversations

Automated conversation with a PolyAI voice assistant checking the status of an online order
Automated conversation with a PolyAI voice assistant where the customer is checking on the status of a return

What is Conversational Order Management?

PolyAI voice assistants use conversational AI to automate common customer support transactions, such as order management services.

Designed with CX at the center, our voice assistants feel, sound, and speak like a human. With 24/7 availability, no wait times, and exhaustive data, our voice assistants empower you to deliver a superhuman customer experience.

Order management calls where customers want to place, edit, cancel or track orders are perfect for automation, freeing up your agents to focus on customer issues that require problem-solving, judgment, or empathy.

Conversational Order Management in Action

Automate order management support end-to-end, with a voice assistant that feels, sounds, and speaks like your dream customer service agent.

Which Order Management Calls Can be Automated?

General Order Management Take, edit or cancel orders over the phone
Track Deliveries Allow customers to track deliveries and check order status
Check Inventory Check inventory and inform customers where to find what they're looking for
Check Returns Status Fully automated returns handling including FAQs, eligibility, return delivery and refund status

Why PolyAI?

Superhuman CX

Superhuman CX

Our voice assistants understand your customers, however they speak, in any accent, any language, for as long as it takes to solve their issue

Low implementation risk

Low implementation risk

Deploy a voice assistant in 4 weeks or less, with no training data required. Fully scales to handle growing complexity.

High ROI

High ROI

Automate conversations end-to-end, with up to 70% first call resolution. Expect a low upfront investment, with scalable, per minute pricing.

Get in Touch

Learn more about voice-based conversational AI, request a demo or find out how PolyAI can help.

Request Info