Horizons

Name: VOX 2024
Start: 2024-11-14
End: 2024-11-14

14 Nov 2024
Virtual Event (Online, )

2024 is truly the year that AI entered the mainstream with more companies setting strategic goals around AI usage. The hype is big, with more and more chief executives, and even board members, asking teams – What are you doing with AI?

But real world applications are thin on the ground. Very few companies have been able to successfully deploy AI in customer service conversations. With so much on offer and complex and outdated call center tech stacks still recovering from the shockwaves of COVID, it’s easy to feel like you’re being left behind.

At PolyAI VOX 2024: Horizons, we took a realistic look at how AI is already transforming contact centers, and offered practical advice from contact center and CX leaders who’ve been where you are.

Agenda

Track 1

Opening keynote: Welcome to PolyAI VOX Horizons

With Nikola Mrkšić, PolyAI

How Howard Brown Health is using voice AI to revolutionize healthcare service

With Lauren Sullivan, Howard Brown Health and Nicole Raynor, PolyAI

Innovator spotlight: Caesars Entertainment

With Mary Ann Dennis and Jon Arnold, Caesars Entertainment, and Tarell Harrison, PolyAI

How to implement voice AI like a tech company (with Hopper)

With Jo Lai, Hopper and Nathan Liu, PolyAI

Lunch session

With Damien Smith, PolyAI

Lessons learned from an 18 month-old voice assistant (with Simplyhealth)

With Dan Eddie, Simplyhealth and Kylie Whitehead, PolyAI

The future is voice: How OpenTable and Lettuce Entertain You are using voice AI for phone bookings

With Scott Hudson, OpenTable, Adam Biolchin, Lettuce Entertain You and Michael Chen, PolyAI

Product keynote: Making voice AI indispensable to the way brands connect with customers

With Shawn Wen, Matt Henderson and Devidas Desai, PolyAI

Track 2

Opening keynote

How to build an enterprise voice assistant

With Nathan Liu and Oisin Glynn, PolyAI

Panel: Implementing voice AI for customer service

With Juan Ocharan, Pet Paradise and TBC

How PolyAI and NVIDIA are creating lifelike voice experiences

With Pascal Chevereau, NVIDIA, and Shawn Wen, PolyAI

How to use AI to drive next-level personalization (with Zendesk and Twilio)

With Sam Richardson, Twilio, Kevin Boyer, Zendesk and Michael Chen, PolyAI

Track 1: The future is voice

Track 1: Product keynote

“PolyAI VOX 2023 was enlightening, and I found immense pleasure in delving into each customer’s journey from start to finish. It offered valuable perspectives on strategies, executions, training, and responses from both customers and employees.”

VOX 2023 attendee

Frequently Asked Questions

Who is this event for?

VOX Horizons is for contact center and customer experience leaders ready to lead the AI conversation, who want to confidently answer “What are we doing with AI?” and drive meaningful AI initiatives within their organizations.

How will attending VOX Horizons benefit my company?

Real-world applications of AI in the contact center are scarce. Very few companies have successfully deployed AI in customer service conversations.

VOX Horizons will showcase real customer success stories and offer practical steps to implement voice AI in your contact center. You’ll learn how to use AI effectively without overhauling your existing systems, helping you stay competitive in a rapidly evolving industry.

What can I expect from VOX Horizons?

A realistic look at how AI is already transforming contact centers with practical advice and real stories from contact center and CX leaders who’ve been where you are.

I've registered how do I access it on the day?

We’ll send you a confirmation of your place to the email address you registered with. If, for any reason, it hasn’t arrived, reach out to the PolyAI events team at hi@polyai.com.