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PolyAI voice assistants allow customers to explain why they’re calling in their own words, and transfer them to the right department, the first time.
Our voice assistants can take important details – like customer names, account numbers and related products or services – and forward this information directly to the right agent, along with the call.
They can even start troubleshooting, increasing self-service to prevent simple requests from reaching an agent altogether. All without compromising on the customer experience.
Automate call routing with end-to-end, with a voice assistant that feels, sounds, and speaks like your dream customer service agent.
Our voice assistants understand your customers, however they speak, in any accent, any language, for as long as it takes to solve their issue.
Deploy a voice assistant in 4 weeks or less, with no training data required. Fully scales to handle growing complexity.
Automate conversations end-to-end, with up to 70% first call resolution. Expect a low upfront investment, with scalable, per-minute pricing.