Revolutionizing customer experience with Caesars Entertainment
In the world of high-revenue business, the importance of exceptional customer experience cannot be overstated. During his presentation at PolyAI...
Hotels
VOX 2023
At PolyAI VOX 2023, we’ll explore how some of the world’s most innovative companies are leveraging the latest breakthroughs in AI to drive engaging customer service interactions, at scale.
Future-proofing the phone: Embracing voice assistants for hotel staffing challenges
Hotel contact centers are under increasing operational pressure. 87% of hotels in the United States report insufficient personnel, and 36...
Responding to the MGM hack: is call center voice AI a vulnerability or security asset
Last week, MGM Las Vegas fell victim to a cyber attack as a result of social engineering. Reports indicate members...
Revolutionizing reservations: AI-powered call center solutions for never missing a call again
Despite the rise of the AI powered call center, when booking a hotel room or table at a restaurant, many...
Anna’s transfer question
Listen to an AI-powered customer-led voice assistant handle a travel transfer inquiry.
How smart hotels are using AI to enhance guest experience
Many hotels are exploring the potential of AI to enhance guest experiences. Read this guide to find out how.
How Golden Nugget automates 34% of hotel reservation calls with call center voice AI
Find out how Golden Nugget slashed call volume with a customer-led voice assistant for hotels.
How to get the most out of your hotel PBX (with success stories)
A hotel private branch exchange (PBX) is the backbone of a hotel’s communication network. Hotel guests expect a smooth experience...
How to assemble your call center voice AI team to get things done
More and more companies are turning to call center voice AI to support overworked and underresourced customer service teams. More...
From voice assistant to agent: How to handoff effectively during customer interactions
Sometimes it’s necessary for voice assistants to hand calls over to an agent during a conversation. Sometimes this is pre-planned,...
PolyAI wins HTNG TechOvation award
PolyAI has proudly won the HTNG TechOvation award at The Hospitality Show, Las Vegas. The TechOvation Award, hosted by The...
The hidden benefits of AI in the contact center
Like most call centers, after the pandemic, we struggled to recruit agents to help handle the influx of calls from...
Oliver’s hotel reservation
Listen to an AI-powered customer-led voice assistant handle a hotel room reservation.
Should you use an RFP when buying conversational AI? Find out with this checklist
With thousands of conversational AI vendors to consider, finding the right solution to your CX problems is understandably challenging. While...
Should you use an RFP when buying call center voice AI?
At PolyAI, we have encountered numerous companies that adopt the RFP process to find a specialist call center voice AI...
The cost of not implementing a voice assistant
We first launched a PolyAI voice assistant in April 2021 to answer front-desk calls at the Golden Nugget Las Vegas...
Five use cases for voicebots in hotels
Hotel guest service expectations continue to rise with every frictionless customer experience they observe. From bookings to checking out, ensuring...