Events
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VOX 2023

PolyAI VOX

Thursday, November 16

10:00AM – 2:00PM EST / 3:00PM – 7:00PM BST

Online

Learn how contact center heroes are leveraging AI to deliver customer success.

As more and more companies turn to AI to support overworked and under-resourced customer service teams, is customer experience coming under threat?

How can customer-centric companies continue to offer competitive CX at scale? Can AI take the pressure off your contact center AND actively improve CX?

What is the role of generative AI? Can you trust it to speak to your customers?

At PolyAI VOX 2023, we’ll explore how some of the world’s most innovative companies are leveraging the latest breakthroughs in AI to drive engaging customer service interactions, at scale.

Why attend?

Real life lessons

Get the inside scoop from people who’ve launched voice assistants. Hear first hand about the process of buying, building and launching voice AI.

Meet the experts

Ask questions and interact with people who’ve launched voice assistants, top machine learning engineers, contact center architects and more.

Free lunch!

All attendees will receive a Doordash voucher so you can have lunch without missing out on the fun!

Agenda

Opening keynote

Putting customers in the driver’s seat: Keeping automation human

Keynote: Paul Pugal, FedEx

Panel: Championing the customer in customer service automation

Keynote: Pavan Kapur, Caesars

Panel: AI for disruption: Using AI for competitive differentiation

Customer-led conversations in the age of generative AI