Superhuman phone automation

PolyAI is building the best voice assistants with hospitality partner Fourteen IP.

Over the past year, PolyAI and Fourteen IP have been building a new hotel concierge voicebot, Evolution Virtual Agent or EVA, and deployed it across properties at Marriott, Hilton, Hyatt and Choice Hotels.

In this talk, we’ll be sharing our journey – from the early explorations to the ongoing roll-out. We’ll be comparing the user experience of the first version built on Dialogflow versus the latest version built on PolyAI. Learn what’s important to think about when designing and building voicebots. We’ll also be sharing some of the metrics we’re continuously looking at improving as well as playing a number of calls!