Webinar

How Moultrie stays a step ahead by providing personalized customer experiences with AI agents

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Retail moves fast, and so does the tech. Terms like voice AI and agentic AI can feel confusing. Cutting through this confusion to find solutions that address real retail problems, drive measurable outcomes and cut costs is essential for staying a step ahead of the competition.


Watch this on-demand webinar recording where we explore and discuss:


  • Laying the groundwork for AI success by reviewing your current processes, strategically identifying your initial use cases and what that ideal future CX state looks like, as well as balancing risk and impact
  • Pinpointing specific retail operations where AI agents can deliver significant value, such as inventory management, customer service, and troubleshooting, especially during the holiday season.
  • Distinguishing genuine AI solutions from vaporware to ensure you invest in technology that truly enhances your retail operations, avoiding the traps of false promises.
  • Assessing the impact of AI agents on customer experience, sales growth, and cost savings, so you can see the measurable strides it brings to your bottom line

Speakers

Tracy Chavis

VP of Customer Success, 
Moultrie

Tracy Chavis is the VP of Customer Success at Moultrie, a leader in game management and outdoor technology. She blends human-centered strategy with thoughtfully integrated AI tools to support customers, drive loyalty, and scale operational excellence. With a future-forward perspective, Tracy is passionate about reimagining what's possible in customer success through innovation, execution, and a relentless focus on results.

James Darrall

Global Retail Industry Lead, 
Zendesk

James co-leads the Retail Centre of Excellence at Zendesk, where he drives strategy and innovation to help top retailers turn service into a growth engine. Zendesk supports over 100,000 service teams and 3.3 billion customers annually, working with brands like Uber, Airbnb, Deliveroo, and 6 of the top 10 global retailers. With 14+ years’ experience in entrepreneurship, global sales, and advanced studies in AI and business, James is passionate about using AI to empower people—not replace them.

Michael Chen

VP of Strategic Alliances and Corporate Development, PolyAI

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