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PolyAI for Healthcare

Superhuman Voice Assistants for Healthcare

Take appointments, answer FAQs, reduce missed appointments and route phone calls with no staff needed

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eBook: Your Guide to Voice Assistants for Customer Service

Download the Your Guide to Voice Assistants for Customer Service eBook

In this eBook you’ll learn:

Why customers still want to call, and why they won’t stop anytime soon
How modern voice automation technology is able to hold natural conversations with customers
How this technology understands humans like never before
The huge cost-saving benefits of a good voice assistant
How voice assistants benefit your customers, including personalised service, intelligent up-selling and more

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Intent Recognition Accuracy

Customer Satisfaction Score

Call Resolution Rate

Delight Patients with Conversational Appointments

Answer every call, even out of hours, with no staff needed

Take appointments and answer questions with a virtual voice assistant that mimics your best member of staff.

Take appointments with an always-on voice assistant that can handle hundreds of calls at once
Exceed customer expectations with 24/7 availability and no wait times
Improve employee satisfaction, allowing your staff to focus on patients on-site
Eliminate no-shows with outbound confirmation calls

Make Use of Data Like Never Before

Access the most informative data you’ve ever seen

Access powerful, real-time insights into patient communications and discover new ways to streamline operations.

View full call transcripts and react quickly to issues driving increased call volumes such as on-site issues, website problems or current affairs.

An AI That Mimics Your Best Member of Staff

Cutting costs shouldn't mean compromising on customer experience.

Our voice assistants are designed to create value for you and your customers.

Consistent and Warm Brand Voice

Give your brand a warm, friendly voice and give customers the best experience, every time.

Intelligent Upselling and Cross Selling

Offer alternative times or sites and tell your customers about special offers on key dates.

Outbound Confirmation Calls

Your voice assistant makes outbound calls to confirm bookings and eliminate no-shows.

Never miss another patient call

Our voice assistants understand customers regardless of the language they use, their accent, poor phone connections and background noise.