Trusted by
AI that knows utility services
Human-like AI
Ditch your outdated IVR. Leveraging proprietary AI technology, our agents de-escalate, shift tone, and adapt in real time, giving customers an empathetic, fluent, and responsive experience, freeing up staff to take on sensitive calls.
Customer safety first
Our Agent Studio platform was built for control and reliability. It was designed with the granularity and safety standards demanded by utility organizations, letting you control everything from permissions to escalation pathways.
Advanced analytics
Our analytics capabilities go further than just populating dashboards with data. Using AI, we can analyze customer interactions to rate the quality of those engagements and deliver business improvement recommendations to your fingertips.
Deploy quickly
Our team partners with you on seamless setup, training, and optimization, with white-glove integration for your CRM, contact center software and any other crucial systems.
Proven results
Handling millions of calls each year, our AI agents are fine-tuned for utility deployments and are trained to specifically recognize bespoke terminology and context to ensure efficient customer experiences.
Enterprise-ready
We've completed thousands of complex real-world deployments, supporting 26 languages across 30+ countries. We offer centralized reporting, multi-location support, and full flexibility for enterprise businesses.
Key results
in agent labor cost savings over three years, as found in a Forrester Total Economic Impact study
Overall containment for PG&E
Increase in CSAT for PG&E
See immediate impact with AI agents.
- Productivity gains – high containment rates free up staff to focus on high-value tasks
- Increased revenue – resolve more calls on first contact and lower servicing costs
- Higher customer satisfaction – proven CSAT improvements among financial services customers like Metro Bank
- Strategic insights– robust analytics unlock new use cases over time
