Shape the Future of Customer Dialogue at CCW Berlin 2026
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Join industry leaders and innovators in customer experience, AI-driven service, and next-generation interaction strategies at Europe's largest conference and trade show for innovative customer dialogue.
Event details
Location: ECC Berlin, Germany
Dates: February 24 to 26, 2026
Stand # 1.1 B3
Don’t miss our speaking session
From cost centre to growth engine: Voice AI in the real world with PolyAI.
February 26th, 11:30 AM
Join Patricia Suhrcke for a forward-thinking discussion on customer dialogue and service innovation. This session is designed to deliver practical insights and real-world strategies you can take back to your organization.
Why visit us at CCW Berlin?
This is where customer experience leaders, technologists, and service innovators gather in Berlin to explore the future of dialogue, automation, and AI-powered engagement.
At our session and booth, you will:
Explore real-world trends shaping customer service and support across industries
Hear emerging strategies in AI, automation, and digital engagement
Discover how organizations combine human expertise with intelligent systems to deliver seamless experiences
Connect with peers, partners, and CX leaders in an interactive networking environment
About CCW Berlin 2026
CCW Berlin is Europe’s premier congress and trade show focused on innovative customer dialogue. The event brings together expert speakers, hundreds of exhibitors, and thousands of customer experience professionals.
You can expect:
Four inspiring conference days
Three dynamic trade show days featuring AI and service technology showcases
Interactive formats, live demos, and networking opportunities
Speakers
Patricia Suhrcke
GTM Manager, Strategic Alliances
Resources
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