Event

Shape the Future of Customer Dialogue at CCW Berlin 2026

Feb 24, 2026 - Feb 26, 2026

ECC Berlin, Sonnenallee 225, 12057, Berlin, Germany

Meet with us

Join industry leaders and innovators in customer experience, AI-driven service, and next-generation interaction strategies at Europe's largest conference and trade show for innovative customer dialogue.

Location: ECC Berlin, Germany
Dates: February 24 to 26, 2026
Stand # 1.1 B3

Why visit us at CCW Berlin?

This is where customer experience leaders, technologists, and service innovators gather in Berlin to explore the future of dialogue, automation, and AI-powered engagement.

At our session and booth, you will:

Explore real-world trends shaping customer service and support across industries

Hear emerging strategies in AI, automation, and digital engagement

Discover how organizations combine human expertise with intelligent systems to deliver seamless experiences

Connect with peers, partners, and CX leaders in an interactive networking environment

About CCW Berlin 2026

CCW Berlin is Europe’s premier congress and trade show focused on innovative customer dialogue. The event brings together expert speakers, hundreds of exhibitors, and thousands of customer experience professionals.

You can expect:

Four inspiring conference days

Three dynamic trade show days featuring AI and service technology showcases

Interactive formats, live demos, and networking opportunities

Don’t miss our speaking session

From cost centre to growth engine: Voice AI in the real world with PolyAI.

• February 26, 11:30 AM

For years, the contact centre has been managed as a cost to control. Today, leading enterprises are using Voice AI to transform it into a driver of efficiency, experience, and growth. In this session we explore how enterprise-grade conversational AI delivers measurable impact at scale, from improving containment and reducing operational costs to enhancing customer satisfaction. PolyAI powers millions of customer conversations for global brands including Marriott, Unicredit, NatWest, Gordon Ramsay Restaurants and more. Join Patricia to discover what it takes to deploy Voice AI successfully in complex enterprise environments and how customer service can become a true competitive advantage.