Archives
Contact center identity verification: How to choose the best method for your call center
AI wrappers for generative AI platforms: Navigating the shift from thin to thick applications
Handling match day rush: Managing surging call volume with voice AI
In any industry, spikes in call volume can happen at any moment. Some are more predictable, allowing you the breathing...
How to reduce contact center attrition & minimize its impact with customer-led voice assistants
How to increase guest satisfaction in the hotel industry
Let’s talk about AI myths: 4 conversational AI misconceptions
Do generative AI platforms lack adequate safety features?
Last week, Wired called out Bland AI—a new conversational AI startup—for offering “robot customer service callers [that] could easily be...
Multi-turn conversations: What are they, and why do they matter for your customers?
When considering the different options for voice automation, the ability for a voice assistant to hold a multi-turn conversation (and...
How to assess your call abandonment problem
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
PolyAI achieves AWS Travel and Hospitality Competency status
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
Humanizing AI: Balancing empathy, efficiency, and ethics in customer service
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
How to reduce call abandonment & improve customer experience with voice AI
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
PolyAI raises $50 million in series C round
I couldn’t be happier to share the news that PolyAI has raised $50 million in a Series C round of...
Navigating the impact of US airline refund regulations with voice AI
Since COVID, long delays and canceled flights have continued to disrupt airports across the United States. The promise of a...
The future of measuring success in the contact center
This article recaps a recent episode of Deep Learning with PolyAI. Enjoy this and other episodes here. The benchmarks for...
AI washing: Separating substance from show
This article recaps a recent episode of Deep Learning with PolyAI. Enjoy this and other episodes here. Artificial Intelligence (AI)...