Agent handover: When and how to handoff calls from AI to human
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...
Archives
Why average handle time matters: Boost contact center efficiency
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...
Can you escape the customer service nightmare? Play our new game!
Scream “AGENT, AGENT” all you want—there’s no escape. This spooky season, PolyAI is delighted to invite you to play our...
How do AI agents understand customer intent from queries?
Artificially intelligent agents (or AI agents) need to understand what customers actually want in order to provide excellent customer service....
How to do call deflection the right way
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...
SSCL partners with PolyAI to empower next-generation customer experience
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...
BPO call centers: What you need to know (& a superior alternative)
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...
PolyAI and OpenTable: Now accepting reservations over the phone!
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...
The benefits of knowledge-based authentication and when to use it
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...
How conversational AI analytics can increase your business revenue
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...
Digital self-service: Greater customer experience with conversational voice assistants
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...
PolyAI announces strategic collaboration with AWS to drive enterprise adoption of next-gen voice AI in customer service
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
IVR automation: Why it has failed you and how you can fix it
PolyAI wins best use of AI award at the Skift IDEA awards
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...
How to track and improve the average speed of answer for your business
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...
How to handle WISMO calls & satisfy order inquiries as they come in
Automatic speech recognition: How to use ASR biasing and avoid bias
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...