Restaurant operators: is your front-of-house staff spending too much time answering calls? Get ready to level up your guest service game with PolyAI and OpenTable’s new partnership.
What does this mean for your restaurant?
Imagine having an incredibly lifelike virtual host that’s always available by phone, knows your brand inside and out, and can handle everything from answering questions to taking reservations that fully integrate with your booking management system. That’s the power of PolyAI’s voice assistants, now available through OpenTable integration marketplace!
Key benefits:
- Never miss a call again: Say goodbye to missed reservations, distracted staff and unhappy customers.
- Consistent brand experience: Ensure every customer interaction aligns with your brand, across multiple locations.
- Increased efficiency: Free up your staff to focus on what they do best – providing exquisite on-premise experiences.
- Enhanced customer satisfaction: Delight your customers with personalized service, even before they arrive at your restaurant.
How does it work?
- Complete compatibility: OpenTable restaurants can easily integrate PolyAI’s voice assistants into their existing systems, ensuring every booking is reflected in your OpenTable dashboard.
- No-code training: Your voice assistant will be trained on your specific brand and menu, ensuring it can provide accurate information and handle customer requests. Updates are as easy as writing an email.
- Implementation: Delivery teams with extensive experience will guide the initial build and deployment of your branded PolyAI solution. Then, sit back and watch as your voice assistant starts handling calls and providing exceptional service in as soon as a few weeks.
Susan Lee, Chief Strategy Officer at OpenTable, had this to say about the partnership: “We know how tightly restaurants manage their guest experience, and this can be even more complex for our partners doing business at scale. We have, and continue to invest in, technology that pushes boundaries and enhances hospitality and our integration with PolyAI is a new way we can drive efficiencies for our restaurants, and diners.”
"We have extensive experience deploying voice assistants to hundreds of locations for some of the largest restaurant groups in the world, helping operators resolve up to 70% of calls over the phone without the need for additional staff. This strong connection with the restaurant industry started right from the earliest days of PolyAI. We’re thrilled to deepen that further and work with OpenTable to help even more restaurant operators attract more diners, streamline operations and maximize revenue."
Melting Pot is among the first in North America to dip in
Iconic North America-based fondue restaurant Melting Pot has already taken the proverbial plunge, leveraging the OpenTable partnership to roll out PolyAI voice assistants to locations in Indiana, New Jersey, and New York. With many other locations in the implementation stage, the appeal of quick scale is evident. “Locations can go live with a branded, pre-trained voice assistant in as few as three weeks, which for our restaurants, means less time working on technology and more time taking care of our guests,” says Randy Barnett, VP of Innovative Technology Systems & Data at Melting Pot. “Anyone who’s dined at a Melting Pot knows it’s an immersive experience, and by integrating this technology, our teams can spend more time delivering the Perfect Night Out to our guests.”
Barnett reports that the voice assistant is popular with our Melting Pot team and guests alike, and the ability to fully book a reservation through an integration with Open Table has been seamless. Barnett anticipates wider spread adoption of the platform in the coming weeks and months among their 90+ locations.
Ready to give it a try? Head over to OpenTable’s Integration Marketplace and request a demo with PolyAI today!
