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PolyAI for Hospitality

Superhuman Hospitality Service

Take bookings and answer questions with a virtual voice assistant that mimics your best member of staff and never misses a call.

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Case Study - How Landry's Golden Nugget Hotels & Casinos Deployed a Voice Assistant with 87 Percent Containment on Day 1

Download the Landry’s Golden Nugget Hotel & Casinos Case Study

In this Case Study we cover learn:

The challenges that Golden Nugget were looking to overcome with a voice assistant
The criteria that they were searching for
How PolyAI were able to deploy a voice assistant in just 4 weeks from getting the contract signed
The results from the project so far
Future plans and possibilities for Golden Nugget and PolyAI
How you can deploy your own PolyAI Voice Assistant in just 4 weeks

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Intent Recognition Accuracy

Customer Satisfaction Score

Call Resolution Rate

Delight Customers with Conversational Bookings

Answer every call, even out of hours, and never miss a booking

Take bookings and answer questions with a virtual voice assistant that mimics your best member of staff.

Increase bookings with an always-on voice assistant that can handle hundreds of calls at once
Boost sales with intelligent upselling capabilities
Exceed customer expectations with 24/7 availability and no wait times
Improve employee satisfaction, allowing front-of-house staff to focus on the guests in front of them
Eliminate no-shows with outbound confirmation calls

Effortless Food Ordering Over the Phone

Take orders for takeaway or advance bookings over the phone.

PolyAI voice assistants accurately take down order information including menu items, allergy information, extras and special requests.

Increase revenue with intelligent upselling
Delight customers with no wait times and friendly experiences
Improve employee retention with reduced workloads during peak times

Make Use of Data Like Never Before

Track conversations with our live dashboard to make truly data-driven decisions

Access data around capacity and optimise your seating arrangements based on customer demand.

Listen to call recordings and get real-time alerts for sudden changes in volume.

An AI That Mimics Your Best Member of Staff

Cutting costs shouldn't mean compromising on customer experience.

Our voice assistants are designed to create value for you and your customers.

Consistent and Warm Brand Voice

Give your brand a warm, friendly voice and give customers the best experience, every time.

Intelligent Upselling and Cross Selling

Offer alternative times or branches and tell your customers about special offers on key dates.

Outbound Confirmation Calls

Your voice assistant makes outbound calls to confirm bookings and eliminate no-shows.

Never Miss a Booking with 24/7 Customer Service

Our voice assistants understand customers regardless of the language they use, their accent, poor phone connections and background noise.

Listen to a real, live call from our voice assistant for a large restaurant chain based in the UK.