2024 is truly the year that AI entered the mainstream with more companies setting strategic goals around AI usage. The hype is big, with more and more chief executives, and even board members, asking teams – What are you doing with AI?
But real world applications are thin on the ground. Very few companies have been able to successfully deploy AI in customer service conversations. With so much on offer and complex and outdated call center tech stacks still recovering from the shockwaves of COVID, it’s easy to feel like you’re being left behind.
At PolyAI VOX 2024: Horizons, we’re taking a realistic look at how AI is already transforming contact centers, and offering practical advice from contact center and CX leaders who’ve been where you are. Join us in figuring out how to build the contact center of the future, today.
“PolyAI VOX 2023 was enlightening, and I found immense pleasure in delving into each customer’s journey from start to finish. It offered valuable perspectives on strategies, executions, training, and responses from both customers and employees.”
