Featured resources BlogIntroducing Agent Studio: The only voice-first omnichannel platform for conversational AIDelivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what... WebinarLive demoEvery month, our voice AI experts host a live hour-long session to help you learn about PolyAI, customer-led voice assistants, and enterprise AI in general. GuideHow to calculate the ROI of an AI agent Call RecordingLisa’s order tracking queryListen to an AI-powered customer-led voice assistant handle an order tracking inquiry. Call RecordingOliver’s hotel reservationListen to an AI-powered customer-led voice assistant handle a hotel room reservation. All resources Filter your results Content type Category Industry BlogWhy Klarna is investing in more human agents, and how to build an AI agent that succeeds. BlogEnterprise considerations for agentic AI BlogHow self-learning agents are improving customer service experience WebinarHow Moultrie Stays a Step Ahead by Providing Personalized Customer Experiences with AI Agents Case StudyHow Côte Brasserie Turned Calls into Covers at a 76% Conversion Rate with PolyAI BlogResponding to the Coinbase ransomware attack: Strengthening contact center security with voice AI BlogNew release: LLM-powered performance metrics for CX BlogHow voice AI helps financial services modernize customer experience BlogReinforcement fine-tuning for voice agents: Stepping (back) into the era of experience BlogMCP and the A2A Protocol: Enabling agentic AI for enterprise PodcastDOGE bites federal phone lines. Case StudyHow the Melting Pot generated $250k from after hours bookings with PolyAI EventPolyAI summer roadshow 2025 Call RecordingJohn’s Product Inquiry EventHITEC 2025 EventChannel roadshow GuideThe anatomy of an AI agent BlogAgentic AI hallucinations: How to make sure your AI agent says and does the right thing