How to implement human-centered AI agents in healthcare

Consumers can tap a button to get a ride, groceries, or manage their finances. But in healthcare, long waits and outdated intake processes are still the norm.

Healthcare providers are at a tipping point. They are understaffed and overbooked. Patients are demanding 24/7 access that feels as natural as talking to a human, so much so that they are willing to use AI if that means being heard.

AI agents can help alleviate the burden many care providers are feeling, while giving patients an empathetic communication channel, and this implementation guide outlines a clear journey for effectively and efficiently deploying AI agents in a healthcare contact center.