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VOICE & AI: How to deliver great voice experiences with Generative AI

Amid staffing shortages and highly variable call volumes, many companies have turned to conversational AI to eliminate wait times and resolve common questions for customers. Now, improvements in generative AI are driving the next leap forward in voice assistant quality, promising to make conversational AI more capable and available to more businesses.

In this webinar, we’ll discuss the practical considerations for using generative AI to deliver superior voice experiences, including:

Understanding Generative AI: Get a clear overview of what generative AI is, its capabilities, and its role in enhancing voice interactions.

Practical Implementation: Step-by-step guidance on integrating generative AI into your contact center operations, including system requirements, setup, and optimization strategies.

When and How to Use AI: Learn the do’s and don’ts, and the ideal scenarios where generative AI can be most beneficial. Understand how to strike the right balance between automation and human touch.

Speakers

Pete Erickson

Founder & CEO
Modev

Cameron Galbraith

Head of Product Marketing
PolyAI

Meghan Berton

Product Manager
PolyAI

Watch on demand

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