Voice AI in hearing care: Improving patient access without losing the human touch

Scaling patient access in hearing care is an operational challenge as much as a technology one. Patients expect fast responses, genuine empathy, and a smooth handoff to a human when it counts. Getting all three right, at volume, in a real clinical environment, is harder than any demo makes it look.

Audibel's Customer Care Center Manager joins PolyAI for an honest conversation about what the journey from pilot to production actually involved: what worked, what caught them off guard, and what hearing care leaders should think through before rolling out voice AI across their clinics.

After deploying PolyAI, Audibel cut call abandonment rates by 44% and wait times by 87%. This session covers how.

What you’ll learn

• How voice AI improves patient access in hearing care while preserving the trust and empathy patients expect

• The operational and compliance realities of deploying voice AI at scale in real clinical environments

• Where automation works best and when human escalation is critical

• How to balance speed and efficiency with a patient experience that still feels human

• Practical guidance for hearing care leaders evaluating voice AI for multi-clinic rollouts