Webinar

Are your AI investments creating lasting change?

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The gap between AI investment and AI adoption is where most organizations struggle.

You’ve launched pilots. You’ve seen promising results. But scaling those wins into sustainable, organization-wide change? That requires more than good technology—it requires the right transformation strategy.


Customer experience AI can deliver immediate operational impact. But its real value emerges when it becomes part of a broader digital transformation that changes how your entire organization operates. The question is: how do you lead the charge of change across departments?


This on-demand webinar brings together two critical perspectives: practical insights from PolyAI’s CX AI implementations and Baringa’s proven frameworks for enterprise transformation and lasting organizational change.


What you’ll learn in this video:

The real-world impact of CX AI

PolyAI shares what we’ve seen work across successful customer experience AI projects:

  1. Immediate wins in customer satisfaction and operational efficiency
  2. Unexpected benefits in employee engagement and data quality.
  3. How tactical CX AI implementations create momentum for broader change.

Plugging CX AI into your wider transformation strategy

Baringa explores how customer experience AI fits within enterprise-wide digital transformation. How to:

  1. Connect point solutions to strategic objectives
  2. Build the governance structures that enable scale
  3. Ensure that CX AI investments reinforce (rather than fragment) your overall AI roadmap.

Making organizational change stick

The frameworks and change management strategies that separate fleeting pilots from permanent transformation. How to:

  1. Secure ongoing buy-in
  2. Build capability across teams
  3. Navigate resistance, and
  4. Create the cultural and structural conditions for AI to become embedded in how your organization works—especially in regulated environments where change is complex.

This video is for:

  • Chief Operating Officers
  • Chief Digital Officers
  • Chief Information Officers
  • VPs of Customer Experience
  • Digital Transformation Leaders

And all decision-makers in regulated industries who need both quick wins from AI and the strategic foundations to make transformation last.

Speakers

Jenn Cunningham

Senior Manager, Strategic Product Marketing, PolyAI

Abha Lakra

Senior Manager, Baringa Partners

Antonia Beatson-Heard

Senior Manager, Organisational Effectiveness & Agility, Baringa Partners

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