Are your AI investments creating lasting change?

The gap between AI investment and AI adoption is where most organizations struggle.

You’ve launched pilots. You’ve seen promising results. But scaling those wins into sustainable, organization-wide change? That requires more than good technology—it requires the right transformation strategy.

Customer experience AI can deliver immediate operational impact. But its real value emerges when it becomes part of a broader digital transformation that changes how your entire organization operates. The question is: how do you lead the charge of change across departments?

This webinar brings together two critical perspectives: practical insights from PolyAI’s CX AI implementationsand >Baringa’s proven frameworks for enterprise transformation and lasting organizational change.

What you’ll learn:

The real-world impact of CX AI
PolyAI shares what we’ve seen work across successful customer experience AI projects

1. Immediate wins in customer satisfaction and operational efficiency
2. Unexpected benefits in employee engagement and data quality. 
3. How tactical CX AI implementations create momentum for broader change.

Plugging CX AI into your wider transformation strategy
Baringa explores how customer experience AI fits within enterprise-wide digital transformation. How to:

1. Connect point solutions to strategic objectives
2. Build the governance structures that enable scale
3. Ensure that CX AI investments reinforce (rather than fragment) your overall AI roadmap.

Making organizational change stick
The frameworks and change management strategies that separate fleeting pilots from permanent transformation. How to:

1. Secure ongoing buy-in
2. Build capability across teams
3. Navigate resistance, and 
4. Create the cultural and structural conditions for AI to become embedded in how your organization works—especially in regulated environments where change is complex.

This session is for:

• Chief Operating Officers
• Chief Digital Officers
• Chief Information Officers
• VPs of Customer Experience
• Digital Transformation Leaders

Decision-makers in regulated industries who need both quick wins from AI and the strategic foundations to make transformation last.