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Use PolyAI’s voice self-service to automate telecommunications tasks and delight your customers with amazing customer service, every time.
In this Case Study we’ll cover how PolyAI built a Scottish voice assistant to route callers to their local bureau in just 30 seconds, while delivering a great customer experience.
Run callers through long, multi-step technical support flows
PolyAI voice assistants understand what your customers want, regardless of how they phrase their questions.
Our voice assistants provide a natural customer experience that gently guides customers to clarify and resolve their issues without the need for human intervention.
Our voice assistants are already trained to take bookings and negotiate available time slots around your engineers’ calendars.
Your customers are free to speak naturally – interrupting or changing their minds – to make an appointment that best suits them.
Consistent sales experiences that outperform your best agents
Our voice assistants intelligently identify upsell opportunities – e.g., when a customer’s plan is coming to an end – to give personalised recommendations that actively enhance customer experience.
Customers who insist on calling can tackle routine account issues without using valuable agent resources
Our voice assistants are already trained to handle common account queries including checking data usage, paying bills, querying bills, managing contracts and activating plans.
Access the most informative data you’ve ever seen
Our live dashboards give you access to front-line customer data to provide powerful, real-time insights into customer communications and recommended ways to optimise.
Access full call transcripts and react quickly to issues promoting an increase in calls such as site issues, website problems, current affairs or a rise in specific product enquires.
Cutting costs shouldn't mean compromising on customer experience.
Our voice assistants are designed to create value for you and your customers.
Give your brand a warm, friendly voice and give customers the best experience, every time.
Allow customers to explain why they’re calling without relying on keywords.
Identify and verify callers against records in your database.
Our voice assistants understand customers regardless of the language they use, their accent, poor phone connections and background noise.
Listen to a real, live call from our voice assistant for a large telco in the UK.