Superfast service, at scale.

Book services and installations, troubleshoot network and hardware issues, manage accounts and more — without adding staff.

Request a demo

What is PolyAI for telecommunications?

PolyAI handles high-volume telecom needs with the care and efficacy of a real person.

Listen to John's billing call

All call recordings

How it works

Create and deploy a voice assistant that handles 50% or more of customer calls in as little as 6 weeks.

Co-create

Design a unique brand voice to resolve complex calls.

Integrate

Seamlessly plug into your existing customer tech stack.

Launch

Access actionable data to inform operational improvements.

Eliminate wait times and abandoned calls.

A voice assistant that sounds like your best staff member and never misses a call.

A personal troubleshooting assistant.

Gently guide customers through multi-step troubleshooting processes to clarify and resolve their issues without the need for agent intervention.

Learn more about conversational troubleshooting

Free your staff from repetitive account management tasks.

Handle common account queries including checking data usage, paying bills, querying bills, managing contracts and activating plans.

Learn more about conversational account management

Unlock insights to drive operational excellence.

Access new operational insights to drive improvements to customer experience and operations.

Learn more about data and analytics

The numbers speak for themselves.

50%

reduction in call volume

85%

CSAT score

14

languages spoken

100%

calls answered, 24/7/365

Key integrations

No need for a tech overhaul. PolyAI integrates with your existing tech stack.

See all integrations

Your trusted telecom partner.

Security

24/7 support with compliance certification to meet your needs including ISO 27001, SOC 2, PCI DDS, GDPR and more.

Security

Integrations

No need to change your tech stack. Out-of-the-box and custom integrations make implementation safe and easy.

Integrations

Analytics

Real-time insights. No data gaps, manual compiling, or business decisions based on guesswork.

Portal

Featured resources

Event

Ready to hear it for yourself?

Get a personalized demo to learn how PolyAI can help you
 drive measurable business value.

Request a demo