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PolyAI for Retail & Delivery

Deliver Incredible Customer Experiences

Give customers fast and accurate order updates, check inventory, answer questions and more, 24/7.

Request a Demo

Download the Your Guide to Voice Assistants for Customer Service eBook

In this eBook you’ll learn:

  • Why customers still want to call, and why they won’t stop anytime soon
  • How modern voice automation technology is able to hold natural conversations with customers
  • How this technology understands humans like never before
  • The huge cost-saving benefits of a good voice assistant
  • How voice assistants benefit your customers, including personalised service, intelligent up-selling and more
Download Now

Metrics from PolyAI Customers

Intent Recognition Accuracy

Customer Satisfaction Score

Call Resolution Rate

Where Is My Order (WISMO)

Give customers fast and accurate order updates, any time

Authenticate users against order numbers, names, addresses and postcodes to pull real-time information about their orders.

As well as typical WISMO queries, our assistant can handle your FAQs including seasonal opening/delivery times, rearranging deliveries, leaving parcels in a safe place, changing addresses and more.

  • Dramatically reduce spend by automating repetitive WISMO calls
  • Boost customer satisfaction with 24/7 support and no wait times
  • See a 20% uplift in agent productivity by giving repetitive tasks and FAQs to your voice assistant

Check Inventory and Answer Questions

Give customers up-to-date information on your product catalogue

Our voice assistants integrate with your databases to provide accurate, real-time information on products. Allow customers to check if an item they want is in stock in their preferred branch and recommend alternative products/branches when needed.

Use product information like ingredients, materials, colours and sizes to help customers make the right decision.

  • Delight your customers with real-time product availability
  • Slash handling times by bringing inventory checks into one automated process
  • Increase revenue with intelligent upselling

Make Use of Data Like Never Before

Access the most informative data you’ve ever seen

Our live dashboards give you access to front-line customer data to provide powerful, real-time insights into customer communications and recommended ways to optimise.

Access full call transcripts and react quickly to issues promoting an increase in calls such as site issues, website problems, current affairs or a rise in specific product enquires.

An AI That Mimics Your Best Agent

Cutting costs shouldn't mean compromising on customer experience.

Our voice assistants are designed to create value for you and your customers.

Consistent Brand Voice

Give your brand a warm, friendly voice and give customers the best experience, every time.

Next Generation IVR

Allow customers to explain why they’re calling without relying on keywords and eliminate misrouted calls once and for all.

Natural Language ID&V

Identify and verify callers against records in your databases without requiring cumbersome keypad inputs.

Serve Customers for 10X Less!

Our voice assistants understand customers regardless of the language they use, their accent, poor phone connections and background noise.

Listen to a demo of our voice assistant for retail.

Transform your customer experience

Request a Demo