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Guides, stories and conversations from the people putting voice AI into production.

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Blog
PolyAI Cited in Gartner Report on Customer Analytics for Customer Experience
27 Nov 2020
Blog
Resources / Blog / Gartner 2020 Cool Vendor
4 Nov 2020
Blog
ConVEx: How PolyAI created the most accurate value extractor on the market
23 Oct 2020
Blog
Intent Classification with Geometrically-Friendly Embeddings
12 Oct 2020
Blog
The State of AI 2020
1 Oct 2020
Blog
Our Voice Assistant Spoke to Google Duplex. Here’s What Happened…
23 Sept 2020
Blog
Digital Transformation Paralysis: The Doldrums of Customer Experience Transformation
9 Sept 2020
Case study
How a popular retail bank resolves 30% of calls with a customer-led voice assistant
5 Apr 2020
Case study
How Big Table Group automates £140k in reservations each month
5 Apr 2020
Blog
Virtual Assistant Value Streams: Identification & Verification
3 Apr 2020
Blog
Virtual Assistant Value Streams: Misrouted Calls
30 Mar 2020
Blog
The Business Case for Customer Service Automation
25 Feb 2020
Blog
Why Businesses Regret Using Self-Build Solutions to Create Virtual Assistants
19 Feb 2020
Blog
Resources / Blog / Conversational AI vs Touch Tone
2 Dec 2019
Blog
The Truth About End-to-End and Unsupervised Learning
25 Nov 2019
Blog
Humans and AI Agents are Working Together to Transform Restaurant Bookings
29 Oct 2019