Eleven benefits of implementing call center voice AI
As companies search for new ways to retain staff, streamline processes, and improve customer experience, many are turning to call...
Archives
How to make a good first impression with call center voice AI
Traditional IVRs have given call center voice AI a bad name. We are so used to being misunderstood by automated...
Designing for engagement: How agents and call center voice AI work together to deliver competitive CX
People are always going to have a role in customer service. Even with a very capable voice assistant, some people...
Principles of effective call center voice AI: Demonstrate competence with confidence
Enabling voice assistants to understand everything a caller says–over dodgy phone connections, with different accents and ways of phrasing information–is...
Public perception of AI: Attitudes, concerns and opportunities
How Simplyhealth champions the customer in customer service automation
Simplyhealth is a leading health insurance provider in the UK on a mission to deliver digital-first, automated customer service. At...
How to extract insights from your voice assistant: Interview with FedEx’s Paul Pugal
At PolyAI VOX 2023, Paul Pugal, the Managing Director of Customer Experience for FedEx, UK, and Ireland, sat down with...
How Hopper is championing the customer in customer service automation
Kurt Wilson, Head of Service Operations at Hopper, joined us at PolyAI VOX 2023 to discuss how Hopper is championing...
How to scale your voice assistant: Interview with FedEx’s Paul Pugal
At PolyAI VOX 2023, Paul Pugal, the Managing Director of Customer Experience for FedEx, UK, and Ireland, sat down with...
How to buy conversational AI: Interview with FedEx’s Paul Pugal
At PolyAI VOX 2023, Paul Pugal, the Managing Director of Customer Experience for FedEx, UK, and Ireland, sat down with...
Don’t make me think: Why traditional call center voice AI doesn’t work
There’s a concept in web design called Don’t Make Me Think. It was coined by Steve Krug in his book...
How Bonfe is using call center voice AI for competitive differentiation
At PolyAI VOX 2023, we had the privilege of hosting a panel with industry experts using call center voice AI...
The 10 easiest retail call flows to automate with call center voice AI
Using call center voice AI to handle customer service calls is a great way to increase contact center capacity, improve...
PolyAI makes the World Future Awards Top 100 Next Generation Companies
The World Future Awards has announced the list of the Top 100 Next Generation Companies. The list summarizes the innovation...
How Landry’s is using call center voice AI to champion the customer in customer service automation
We were thrilled to be joined by Brian Jeppesen, Director of Contact Center Operations at Landry’s, for PolyAI VOX 2023...
How SelectQuote is using call center voice AI for differentiation
We were thrilled to be joined by Dan Savino, SVP of Artificial Intelligence and Innovation at SelectQuote, for PolyAI VOX...
Revolutionizing customer experience with Caesars Entertainment
In the world of high-revenue business, the importance of exceptional customer experience cannot be overstated. During his presentation at PolyAI...
Can’t decide between customer experience or operational efficiency? Get both
It would be an understatement to say that not all customers are delighted to speak with a voice assistant. Take...