PolyAI for ModMed
Voice AI built for specialty health practice workflows
Your ModMed environment handles records, billing, and scheduling. PolyAI handles the phone. Together, patient access gets simpler for everyone.
What your practice gains
A front desk that's fully present
Patients in the office get your team's full attention, and patients calling in don't wait on hold for someone to become available. Routine calls are handled automatically, so the people who need a human get one.
Call intelligence that works for you
See exactly why patients are calling, when volume spikes, and where your team's time is going. PolyAI surfaces the patterns so you can make smarter staffing decisions and close service gaps before they cost you.
Uninterrupted workflows from day one
PolyAI sits inside your existing ModMed environment, so your team operates exactly as they do today. Everything stays familiar, and there's nothing new to learn or rebuild.
A platform that grows with you
Scheduling and billing come first, but the admin burden doesn't have to grow as your practice does. As call volumes increase, PolyAI takes on more, from FAQs to test results, so your team isn't stretched every time you add a new site or service.
Built for healthcare compliance
What PolyAI handles for you
Appointment management
Patients book, reschedule, and cancel through a natural conversation at any time of day. Every change writes back to ModMed instantly.
Billing and payment queries
Statements, balances, and payment questions are handled automatically. Patients who want to pay receive an SMS with a direct link to your payment portal.
Intelligent call routing
For complex calls like cosmetic consultations or surgical inquiries, PolyAI captures context upfront and routes to the right staff member. So they're ready from the first word.
Multi-location consistency
Every caller gets the same clear, helpful experience regardless of which site they call or how many staff are available on any given day.
Results from a real deployment
14%
appointment slot utilization
80+
clinic locations handled by one platform