What should a women's health practice expect from voice AI?

Pregnancy care runs on a schedule your OBs set

Prenatal care, annual exams and imaging all book differently, and your schedulers carry the rules from memory. You write those rules into the agent in Dialog Studio (formerly Agent Studio), and it applies them on every call. Here are examples of the rules teams build in.

Prenatal visits at the intervals your protocol gives

A caller who says "I've had a positive test and I haven't seen anyone yet" needs an initial prenatal visit with the right provider. The agent books it, then books later visits at the intervals your protocol gives for each stage, with the OB or midwife your practice assigns.

Annual exams that land on a covered date

Plans set rules about how often an annual well-woman visit is covered. You give the agent the rule your billing team follows, and it checks the last visit date where your system shows it before offering a slot.

Ultrasounds and mammograms booked with the visit

Some visits need imaging booked alongside them, such as an ultrasound on the day of a prenatal appointment or a mammogram with an annual exam. The agent books both in the order your rules set where your system exposes imaging slots, or flags the visit so your team can finish it.

High-risk referrals reach the right team

When a patient referred for a high-risk pregnancy calls, the agent books with the maternal-fetal medicine provider or team your rules name. If the referral needs a clinician's review before booking, the call goes to that person with the details captured.

Your clinicians take every urgent call

The agent does not diagnose or give medical advice, and we believe a pregnant caller who describes a symptom your clinicians flag as urgent should reach a person before anything else happens. So the agent makes no attempt to book and transfers the call at once, with what it has already learned. Wren, the agent inside Dialog Studio, reviews live calls and drafts a fix when something goes wrong, and a person approves every change.

Bookings go straight into your EHR

For your IT team: PolyAI connects to Epic through SMART on FHIR, and to athenahealth for scheduling and billing. Where a practice runs ModMed, the agent books inside it during the call over FHIR R4. Other systems connect through their APIs. Patient data runs under HIPAA Security Rule controls examined within our SOC 2+ report, and a business associate agreement (BAA) is available for eligible healthcare deployments.

Results from a health insurer's member line

Simplyhealth is a UK health insurer with more than a million customers. Its PolyAI agent takes about 5,500 calls a week on the consumer line, resolves 25% of them, and identifies vulnerable callers so they reach the right person. On a women's health line, where some calls are hard for the patient to make, that routing matters as much as the bookings.