How does voice AI book scans for a radiology and imaging group?
A caller who says "my doctor ordered an MRI of my knee and a CT of my chest" can end the call with both scans booked in the right rooms and slot lengths, and prep reminders on the way. Voice AI does this for a radiology group by applying your modality rules on the call: it works out whether the patient needs MRI, CT, ultrasound or mammography, asks the screening questions your team scripted, books the right room and slot length in your scheduling system, and sends prep reminders before the day. Below, you'll see booking by modality, MRI safety questions, prep reminders, screening mammography recalls, where your team stays in charge, and how it connects to your scheduling system.
The imaging calls your schedulers take all day
Every modality has its own rules: slot lengths, rooms, prep and the questions your team asks before booking. You write those rules into the agent once. These are examples of what imaging teams build in, and we think MRI safety questions belong in your team's own words, so the agent asks them exactly as your technologists script them.
Booking by modality
A caller who says "my doctor ordered an MRI of my knee and a CT of my chest" needs two rooms, two slot lengths and sometimes two different days. The agent finds the order where your system shows it, books each study with the slot length your rules set and keeps the two visits from clashing.
MRI safety questions before the slot is booked
Your MRI team decides the screening questions, such as implants, devices or pregnancy, and how each answer changes the booking. The agent asks them word for word. When an answer needs a technologist or radiologist to look at it, the agent passes the call to your team instead of booking.
Prep reminders by modality
CT with contrast, ultrasound and MRI each come with different prep. The agent calls or texts each patient before the scan with the prep instructions your team approved, so patients arrive prepared. It confirms the appointment and moves it on the same call if the date no longer works, so a date that has stopped working is sorted out without a second call. It doesn't add anything to the instructions you give it.
Screening mammography recalls
Your team pulls the list of patients due for a screening mammogram on the interval your radiologists set. The agent calls or texts each one, offers open slots and books the visit on the same call, so your schedulers don't have to ring each patient on the list.
Where your team stays in charge
Where your system exposes authorization status, the agent tells the caller where their request stands and what happens next, and sends anything it can't answer to your authorization team. Questions about results or a report go to your team too. Wren, which works inside Dialog Studio, reviews live calls and drafts fixes for bookings that went wrong, and a person approves every change.
Connected to your scheduling system
The agent books into the schedule your team already works from, through your EHR or scheduling system. PolyAI connects to Epic and athenahealth, among others. If your imaging schedule lives in separate radiology scheduling software, the agent connects to it too, so those bookings land in the same place.
What a clinic network sees
Audibel, a network of more than 400 hearing care clinics in the US, takes about 2,000 calls a day. Together, in partnership with Audibel, we cut wait times by 87% and brought hold times under two minutes, because callers reached an agent that collected their details and passed them on with context.
Questions imaging teams ask
Can the agent run our MRI safety questions?
Yes. It asks the questions your MRI team writes, in the order you set, and routes any answer that needs review to a person.
Does it submit prior authorizations?
Where your system exposes status, it explains where a request stands, and your team handles the submission.
Can it book across several imaging sites?
Yes. You set which modalities and hours each site offers, and the agent books the site that fits the order and the patient.
Hear it on your own calls
Send us the screening script your technologists read today, and we'll run it through a live agent in a 30-minute demo, so you can hear how a caller with an MRI and a CT order is handled.