Is there a podiatry answering service that books the appointment too?

The calls podiatry groups take all day

Podiatry phones carry routine visits and calls that can't wait, and the hard part is telling them apart quickly. You write your rules into the agent once, and it applies them on every call. These are examples of what teams build in, and we think wound calls are the rule set to write before any other, because those callers should never wait in a queue.

Diabetic foot care at set intervals

Medicare covers some routine foot care for patients with diabetes at set intervals, and a visit booked too early risks a denied claim. Your billing team sets the interval for each visit type. The agent checks the last visit date where your system shows it, then offers slots on or after the date the patient becomes eligible.

Wound calls go to a person

When a caller says "there's a sore on my foot that won't heal and it's starting to smell," the agent does not decide how serious it is. Your clinicians list the words and symptoms that count as urgent, and those calls transfer to your clinical team at once, with the patient's details and what they said.

Orthotics fittings

Custom orthotics take a casting visit, a wait for the lab and a fitting. When a patient calls to ask "are my inserts in yet?", the agent checks the order status where your system shows it and books the fitting on the same call. Your team can also have the agent text patients when their orthotics arrive.

Routine nail and heel pain visits

Ingrown nails, heel pain and routine nail care fill a lot of a podiatry schedule. The agent asks what's wrong, how long it's been going on and whether the patient is new, then books the visit type and provider your rules match to that answer.

Booked inside the EHR you already run

The visit is on your calendar before the call ends. If your group runs ModMed, PolyAI finds the patient, checks live slots by provider and location and creates the appointment during the call. PolyAI also connects to Epic and to athenahealth.

What a health insurer sees

Together with Simplyhealth, a UK health insurer with more than a million customers, we run a PolyAI agent that takes about 5,500 conversations a week on its consumer line and resolves 25% of them on the call. In this partnership the agent spots vulnerable callers and routes them straight to the right team, which is the same pattern a podiatry group needs for wound calls.

Where your team stays in charge

The agent does not diagnose or give medical advice. Questions about a treatment, a referral exception or a bill go to the right person with the context attached. Wren, which works inside Dialog Studio, reviews live calls and drafts fixes for bookings that went wrong, and a person on your team approves every change.