Which calls can voice AI handle for a gastroenterology practice?

The procedure calls GI teams take all day

A lot of a GI practice's phone time goes on procedures: booking them and getting patients ready for them. You write the rules your schedulers follow into the agent once. These are examples of what teams build in, and we believe the prep reminder is the call to get right soonest, because a patient who arrives unprepared costs you the slot.

Colonoscopy and endoscopy booking

A caller who says "my doctor says I'm due for a colonoscopy" either books straight into a procedure slot or needs an office visit beforehand, and your physicians decide which. The agent asks the questions your rules require, such as when the last procedure was, and books the right pathway in your EHR. Symptoms your physicians list as red flags go to a person at once.

Prep reminders before procedure day

Your team sets when reminders go out, and the agent calls or texts each patient to confirm the appointment and read the prep instructions your team approved. It does not give prep advice beyond that approved content. A patient who asks "I take a blood thinner, do I stop it?" goes straight to your nurse line, and a patient whose date no longer works can move it on the same call.

Repeat procedure recalls

Your physicians set each patient's repeat interval, and your team pulls the list of patients who are due. The agent calls or texts each one, offers open slots and books the procedure, or the office visit your rules require beforehand, on the same call.

New patients routed by concern

A new patient calling about heartburn that won't go away needs a different visit from one referred for a liver problem. The agent asks what brings them in, collects the intake details your team needs and books the visit type your rules set for that concern.

Booked inside the EHR you already run

If your practice runs ModMed, the agent finds the patient by name and date of birth, searches live slots by provider and location, and creates the appointment during the call over FHIR R4. PolyAI also connects to Epic through SMART on FHIR and to athenahealth. Patient data runs under HIPAA Security Rule controls examined within our SOC 2+ report, and a business associate agreement (BAA) is available for eligible healthcare deployments.

What a patient transport company sees

SafeRide Health arranges non-emergency medical rides for Medicare and Medicaid members in all 50 states. With its PolyAI agent answering, the share of callers asking for a person fell from 55% to 2 to 3%. SafeRide's team now makes call flow and business rule changes in seconds that once took weeks, which is what you want when a prep protocol or reminder schedule changes.

Where your nurses stay in charge

Questions about symptoms, medications or results go to your nurse line, with what the agent has already learned. Wren, which works inside Dialog Studio (formerly Agent Studio), reviews live calls and drafts fixes for reminders or bookings that went wrong, and a person on your team approves every change.