How does voice AI handle ENT and allergy scheduling?

Voice AI handles ENT and allergy scheduling by applying your rules on the call: it books referred patients with the right provider, pairs hearing tests with physician visits, and keeps allergy shot patients on their schedule. A PolyAI voice agent books inside your EHR while the patient is on the line, and passes clinical questions to your team.

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Referrals and visit series fill an ENT and allergy line

ENT and allergy phones fill with referred patients, patients partway through a series of visits and patients who need two appointments booked in the right order. You write those rules into the agent in Dialog Studio (formerly Agent Studio), and it applies them on every call. These are examples of what teams build in.

Referred patients booked with the right provider

A caller who says "my doctor sent me about my sinuses" needs a different provider and visit type from someone referred for hearing loss or a child's ear tubes. The agent asks who referred them and why, then books the provider your rules match. It does not read faxed referrals, so those stay with your team or another tool.

Hearing tests paired with the physician visit

When your rules say a patient sees an audiologist before the physician, the agent books both appointments in that order and leaves the gap you set between them, so the pair doesn't come apart. Children and adults can follow different rules for who they see.

Allergy shots on your schedule

Patients on allergy shots come back on a schedule your allergists set, and the agent books the next visit inside that window. For allergy testing, it reads out the prep instructions your team approved when it books. Questions about a missed dose or a reaction go to your clinical team at once.

Sinus and sleep consults

A caller whose partner says they snore through the night belongs in a sleep consult, while a caller with months of sinus pressure belongs with your sinus team. The agent books the consult your rules name and, where you ask for a sleep study or scan beforehand, flags the visit for your team.

Bookings land in the EHR you already run

For your IT team: we chose to book inside ModMed in real time rather than in overnight batches, so the slot a patient hears is still open when the agent books it. PolyAI also connects to Epic through SMART on FHIR and to athenahealth. Patient data runs under HIPAA Security Rule controls examined within our SOC 2+ report, and a business associate agreement (BAA) is available for eligible healthcare deployments.

Results from a hearing care network

Audibel is a hearing care network, not an ENT group, with more than 400 clinics in the US and about 2,000 calls a day. Its agent collects the caller's contact details and zip code, works out what they need and hands them to a person with that context. Wait times fell 87% and hold times dropped below two minutes. Brianna Warner, its Customer Care Center Manager, said: "When someone finally reaches out for help with their hearing, that's a huge emotional moment."

Your clinicians keep the clinical calls

The agent does not diagnose or give medical advice. Any symptom your clinicians flag as urgent goes to a person at once, along with what the agent has learned. Wren, the agent inside Dialog Studio, reviews live calls and drafts a fix when a booking goes wrong, and a person approves every change.

Questions ENT and allergy teams ask

Can the agent book a hearing test and a doctor visit together?

Yes. It books both on one call, in the order and with the gap your rules set.

Does it keep allergy shot patients on schedule?

It books each visit inside the window your allergists set and can send a reminder by voice or SMS, with rebooking on the same call.

Does it work with ModMed?

Yes. PolyAI finds the patient by name and date of birth, checks live slots by provider and location, and creates the appointment inside ModMed during the call.