Can AI answer the phones for a dermatology practice?

Yes, for most of the calls that keep a dermatology front desk on the phone: medical and cosmetic bookings, isotretinoin follow‑ups, biopsy follow‑up visits and skin check reminders. A PolyAI voice agent sorts each call by the rules your team writes, books it inside your EHR while the patient is on the line, and passes anything clinical to a person.

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A dermatology group runs medical and cosmetic schedules side by side, and the rules for each live in your schedulers' heads. You write them into the agent in Dialog Studio (formerly Agent Studio), and it applies them on every call. These are examples of what teams build in, and we think the medical and cosmetic split is the rule to write down before any other, because a cosmetic consult in a medical slot costs you a visit.

Medical and cosmetic calls go to different schedules

A caller who says "I've got a mole that's changed and I'd like someone to look at it" needs a medical visit with insurance details taken and the right provider booked. A cosmetic consult can skip the insurance questions and book on a separate schedule, if that's your rule. The agent tells the two apart from what the patient says and books by that schedule's rules.

Isotretinoin follow-ups inside your booking window

Patients on isotretinoin come back for monitoring visits on a schedule that your prescribers and the iPLEDGE program shape. You give the agent the booking window your team uses, and it offers slots inside it. When nothing fits, the call goes to your staff with the patient's details attached.

Biopsy follow-ups reach the right person

When a patient says "I'm calling about my biopsy results", the agent does not read or explain results. It routes the call to the nurse or provider your rules name and books a results visit if your team has asked the patient to come in.

Skin check reminders that end in a booking

Patients your providers want back for a skin check can get a reminder by voice or SMS. If the date doesn't suit them, the agent finds another slot on the same call, so the reminder ends in an appointment.

Bookings land in the EHR you already run

For your IT team: PolyAI books inside ModMed during the call over FHIR R4, finding the patient and searching live slots by provider and location. PolyAI also connects to Epic through SMART on FHIR, to athenahealth and to other systems through their APIs. Patient data runs under HIPAA Security Rule controls examined within our SOC 2+ report, and a business associate agreement (BAA) is available for eligible healthcare deployments.

Results from a specialty clinic network

Audibel is a hearing care network with more than 400 clinics in the US and about 2,000 calls a day. After its PolyAI agent went live, appointment volume rose 2% year over year while the wider hearing aid market fell 5%. Dan Weinberger, its Director of Global Marketing, said: "A two-percent lift might sound small, but in our business it means thousands more people getting the help they need."

Your clinicians keep the clinical calls

The agent does not diagnose or give medical advice. A symptom your clinicians define as urgent, a medication question or a request outside your rules goes to a person, along with what the agent has learned. Wren, the agent inside Dialog Studio, reviews live calls and drafts a fix when a booking goes wrong, and a person approves every change.

Questions dermatology teams ask

Can the agent tell a cosmetic call from a medical one?

Yes. It listens to what the patient asks for in their own words and applies the rules you set for each schedule.

Does it work with ModMed?

Yes. PolyAI finds the patient, checks live slots and creates the appointment inside ModMed during the call.

Can our team change the rules later?

Yes. Your team edits the rules in Dialog Studio, tests the change on a branch and then publishes it.