In the media
18 May 2026PolyAI Opens Agentic Dialog PlatformRead article
4 May 2026Restaurants lean on AI to cut waste and reduce costsRead article
23 Feb 2026Nikola Mrkšić, PolyAI CEO: A Fortt Knox ConversationRead article
13 Feb 2026UK tech boss says it ‘pays to be private’ in blow to LondonRead article
11 Feb 2026Gordon Ramsay Gets Real About Customer Service in PolyAI’s New CampaignRead article
5 Feb 2026Fogo de Chão deploys PolyAI voice agent across all US restaurantsRead article
5 Feb 2026Channel partners help PolyAI speed salesRead article- 26 Jan 2026These are the European startups Nvidia backed in 2025Read article
- 16 Jan 2026Meet the innovators making a fortune from AI servicesRead article
16 Dec 2025Conversational AI startup PolyAI raises $86M at a $750M valuationRead article
15 Dec 2025PolyAI raises $86M in Series D fundingRead article
15 Dec 2025PolyAI Raises $86 Million As Fight To Answer Calls With AI Heats UpRead article
7 Dec 2025PolyAI ranked on 2025 Best In Business list for AI ImplementationRead article
6 Nov 2025Sifted AI 100: Europe's rising AI startups in 2025Read article
16 Oct 2025Profile: The Serbian maths whizz aiming to crack voice AIRead article
16 Oct 2025EU Launches $1.1B Plan to Jumpstart European AI SovereigntyRead article
1 Oct 2025PolyAI Agents Sweeten Interactions for Hello SugarRead article
30 Sept 2025Good AI customer service is about not getting caught up in the detailsRead article
19 Sept 2025NVIDIA to Invest £2B To Boost UK AI StartupsRead article- 19 Sept 2025Nvidia to invest £2bn into UK AI startupsRead article
18 Aug 2025Beauty retailer Hello Sugar deploys voice AI agentsRead article- 15 Aug 2025How AI is set to reshape the workplaceRead article
7 Jul 2025How AI can help restaurants provide better hospitalityRead article
21 May 2025AI voice agents are ready to take your callRead article
16 Apr 2025PolyAI unveils Agent StudioRead article- 27 Mar 2025From Gen-Z to Baby Boomers, voice is the choice for service needsRead article
- 16 Mar 2025Unpacking the voice assumptions that are holding back many CX effortsRead article
- 28 Feb 2025GenAI: 14 practical, impactful applications for startupsRead article
- 20 Feb 2025The digital host: How AI is transforming restaurantsRead article
- 19 Feb 2025"Our future is predominantly American"Read article
14 Feb 2025Britain's 10 biggest AI companiesRead article
13 Feb 2025Gen-Z is on the phone for customer service needsRead article
10 Feb 20252025 AI Predictions – Part 1Read article
3 Feb 2025AI in action: 8 promising use cases to drive digital transformationRead article
17 Jan 2025The Sunday Times 100 Tech 2025Read article
10 Dec 2024The double-edged sword of voice cloningRead article
9 Dec 2024Protect your people with AI-powered voice assistantsRead article
4 Dec 2024Top customer experience trends you should watch in 2025Read article
28 Nov 202410 best AI phone platforms & agents for call centersRead article
13 Nov 20245 best practices from Hopper for implementing a contact center genAI agentRead article
1 Nov 2024The future of customer service is here, and it's making customers miserableRead article
24 Sept 20242024 Speech Industry Award Winner: PolyAI optimizes conversational AI for contact centersRead article
14 Sept 2024How PolyAI is revolutionizing contact centres with voice assistantsRead article
12 Sept 2024Turning the contact center into a strategic brand assetRead article
4 Sept 2024PolyAI brings lifelike voices to CX conversationsRead article
3 Sept 2024AI Armor: Protecting customer service agents against abuseRead article- 26 Aug 2024The AI advantage: Is your CX falling behind?Read article
21 Aug 2024These are the pioneering AI startups that raised the most money this yearRead article
20 Aug 2024How the CrowdStrike outage can inform your customer service strategyRead article
23 Jul 2024New York Stock Exchange Floor TalkRead article
18 Jul 2024Businesses confront AI hallucination and reliability issues for LLMsRead article
5 Jul 2024Bot or not?: The effects of humanizing AI in the contact centerRead article- 25 Jun 2024New AI model decodes human emotions in real time, shapes commerce strategiesRead article
23 May 2024Top 5 VC deals of the week in AIRead article- 16 May 2024PolyAI secures near $500mn valuation in boost to UK's AI ambitionsRead article
16 May 2024London-based PolyAI secures $50M at $500M valuation to advance its enterprise conversational assistants powered by AIRead article- 16 May 2024PolyAI raises $50 millionRead article
16 May 2024PolyAI closes $50M series C fundingRead article
26 Apr 2024In search of the perfect voicebot speechRead article- 3 Apr 2024Apple's AI invention could make conversations more naturalRead article
1 Apr 2024Safety and ethical concerns loom large in voice cloningRead article- 1 Apr 2024Tips for reviewing voicebot vulnerabilityRead article
- 29 Mar 2024How conversational AI is shaping customer serviceRead article
- 1 Mar 2024It's time to add voicebots to your mobile appRead article
29 Feb 2024Winning back trust in the time of AIRead article- 29 Feb 2024Future-proof your call center with actually helpful AIRead article
- 27 Feb 2024The future of call center AI is frustration-free customer serviceRead article
19 Feb 2024The AI Pathway: Nikola Mrkšić's Journey from Serbia to Silicon ValleyRead article- 16 Feb 2024What you need to know about NLU and NLPRead article
10 Jan 2024Technology, Here is the Perfect Environment in the HotelRead article
9 Jan 2024Enhancing Phone Customer Service with ASR CustomizationRead article
8 Jan 2024PolyAI: Transforming The $70 Billion Enterprise Conversational Assistant MarketRead article- 8 Jan 202420 Tech Experts On The Tools And Trends That Will Dominate 2024Read article
- 2 Jan 20243 Ways AI Can Benefit Retailers in 2024Read article
19 Dec 2023The 10 Biggest Retail Trends For 2024Read article- 18 Dec 202315 Customer Experience Predictions For 2024Read article
13 Dec 2023High-Skill Tech Freelancers Are Having a MomentRead article
13 Dec 2023ComOps and PolyAI Announce Strategic Partnership to Revolutionize Contact Center OperationsRead article- 11 Dec 20236 Contact Center Trends to Watch in 2024Read article
11 Dec 2023The Future of Hotel Communications: Guest-Led Voice AssistantsRead article- 8 Dec 2023Navigating the Evolving Customer Service Landscape: Predictions for 2024Read article
4 Dec 2023Addressing Emotionally Complex Issues in Call Centers with AIRead article
4 Dec 2023How Contact Center AI Helps Customers and AgentsRead article- 1 Dec 2023How AI-powered voice assistants can increase reservations for your casinoRead article
30 Nov 2023Navigating the Evolving Customer Service Landscape: Predictions for 2024Read article- 27 Nov 2023Using AI in voice customer supportRead article
24 Nov 2023Gen AI is a toddlerRead article
10 Nov 2023Fiverr Investor letterRead article- 7 Nov 2023Innovation In Action: 19 Tips For Empowering Tech TeamsRead article
- 2 Nov 2023How to spin the tech flywheel and retain customersRead article
31 Oct 2023The Future of Customer Support: How AI is Boosting Capacity, Performance, and SatisfactionRead article
26 Oct 2023Travel Outlook's Annette, The Virtual Hotel Agent™ Revolutionizes the Caller Experience at Camelback ResortRead article- 11 Oct 2023Voice of Customer analysisRead article
9 Oct 2023BBVA is committed to AIRead article- 28 Sept 2023Europe is minting red hot AI startups like DeepL and Synthesia. Meet 15 of the most prolific investors backing the region's breakout stars.Read article
- 18 Sept 2023Winning Back Customer Trust with Conversational AIRead article
12 Sept 20237 Ways Companies are using Generative AI in CXRead article- 22 Aug 20235 CX KPIs Companies Are Improving With AIRead article
10 Aug 2023AI disruptors from across the pond: Europe's 10 game-changing deep tech powerhouse you need to knowRead article
1 Aug 2023How Businesses Can Adapt to a Growing Freelance MovementRead article
18 Jul 2023Transforming Contact Centers through Conversational AIRead article
17 Jul 2023How Artificial Intelligence is Used in Customer ServiceRead article
16 Jul 2023Top Generative AI Companies in 2023Read article- 30 Jun 2023Top 100 B2B SaaS CompaniesRead article
29 Jun 2023HM on Location: AHLA tech committee celebrates AI at The Hospitality ShowRead article
22 Jun 2023Enterprise AI 55: Top for CCOsRead article
1 Jun 2023UK Tech Guide to CAIRead article
11 May 2023The 15 European AI startups making waves in 2023Read article- 11 May 202315 Fastest Growing University Spinouts in EuropeRead article
- 11 Apr 2023PolyAI named in Forbes AI50 2023Read article
7 Sept 2022PolyAI lands $40M to handle contact center calls automaticallyRead article
8 Aug 2022How AI Is Making Voice Chatbots More Realistic Than EverRead article
29 Jun 2022PolyAI Voice Assistant Starts Taking Phone Orders for Beefeater RestaurantsRead article
9 Apr 2022Who are the top 32 AI companies in the UK?Read article- 11 Feb 2022Meet the startups creating the soundscape of the metaverseRead article
- 25 Nov 2021Did That Chatbot Just Make A Rude Joke?Read article
- 8 Sept 2021AI-driven voice assistant PolyAI raises $14M round led by Khosla VenturesRead article
24 Jun 2021The CX Impact of AI for Voice – with Nikola Mrkšić of PolyAIRead article- 3 Apr 2021PolyAI CEO & Co-Founder Nikola Mrkšić named in Forbes 30 Under 30Read article
5 Mar 2021Creating super-human voice assistants with Nikola Mrkšić, CEO, PolyAIRead article
18 Feb 2021Nikola Mrksic, Co-founder and CEO of PolyAI – Interview SeriesRead article
6 Oct 2020Which A.I. planet do you live on?Read article
1 Oct 2020The state of AI in 2020: Democratization, industrialization, and the way to artificial general intelligenceRead article
25 Sept 2020What happens when Google's chatty bot chats with a chatbot?Read article
20 Aug 2020Hangar 51 supports startups taking off in travel techRead article- 10 Jul 2020Five Of The Leading British AI Companies RevealedRead article
13 Oct 2019IAG selects 13 startups to join Hangar 51 accelerator programmeRead article- 4 Sept 2019Machine learning: go full stack or go homeRead article
8 Mar 2019London-based PolyAI raises €10.7 million for its conversational AI customer support platformRead article
8 Mar 2019PolyAI Raises $12M to Deploy Conversational AI Agents in Contact CentresRead article- 8 Mar 2019PolyAI scores $12M Series A to put its 'conversational AI agents' in contact centresRead article
4 Oct 2018PolyAI targets $1.3 trillion market with conversational AIRead article
3 Jul 2018Silicon Valley's Giants Take Their Talent Hunt to CambridgeRead article