How to reduce call abandonment in your contact center with voice AI

When customers pick up the phone because they need a company’s help, they often face long wait times and pre-recorded messages telling them to go online instead. It’s difficult for customers not to take it personally, especially in a world where they can just as easily take their business elsewhere.

Reducing call abandonment goes beyond hiring more staff or outsourcing support. It’s about finding a solution that provides instant assistance, cuts wait times and empowers customers to resolve issues efficiently.

This guide provides a framework for assessing the severity of your abandonment problem and proposes a step-by-step approach to solving call abandonment with voice AI.