Gartner IT Symposium/Xpo™ 2026
What we're up to at Gartner IT Symposium/Xpo™
Find us at booth #1013 all week, plus a Solution Provider Session on how agentic AI is moving past the demo stage and into production.
Solution Provider Session • Southern Hemisphere II Ballroom Wednesday, October 21 • 3:15–3:45 PM EDT
PolyAI: How Agentic AI Is Transforming Customer and Citizen Experiences Now
Every contact center and citizen service line runs into the same wall: a caller with a real request, stuck in a system built for a world before AI could actually act on their behalf. This session looks at what's changed with agentic AI that resolves requests end to end — not just answers questions — whether the caller is renewing a policy or a permit. Nikola Mrkšić, Co‑founder & CEO of PolyAI, shares deployment data from PolyAI's enterprise and public‑sector rollouts, plus a practical way to tell agentic AI that works from AI that only demos well.
Join us for an exclusive Executive Dinner
We're hosting an invite-only evening for CX and contact center leaders attending Gartner IT Symposium/Xpo™ — dinner at Salt & The Cellar by Akira Back on Monday, October 19. Seats are limited.
Questions?
Reach out to us at events@poly-ai.com
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