Event

CCW Vegas 2026

Jun 22, 2026 - Jun 25, 2026

Caesars Forum, 3911 Koval Ln, 89109, Las Vegas, NV, USA

At Customer Contact Week 2026, PolyAI is showcasing how enterprise AI agents are transforming contact centers.

Join us for two can’t-miss speaking sessions, where our team will dive into how voice AI is reshaping contact centers — from improving containment and reducing wait times to delivering more natural, human-like customer interactions at scale. We’ll also share real-world examples of how global brands are using PolyAI to drive efficiency while elevating the customer experience.

Workshop • Tuesday June 23 • 3:30–5:00 PM

Where to start: A hands-on framework for building effective CX automation with Seminole Hard Rock.

Every CX leader has a list of things they want to automate but few have a clear framework for deciding where to begin. This workshop changes that.

Through guided group discussion and a hands-on workbook, attendees will work through the three questions that matter most when starting an automation program: What should I try to automate first? How do I know it's the right call? And how do I prove it's working to the people who matter?

You'll leave with more than notes. You'll leave with a prioritized automation roadmap, a set of success metrics tied to both operational and business-level outcomes, and a framework you can take back and use with your team.

Panel • Wednesday June 24 • 11:00–11:45 AM

How Love’s moved Past the pilot to scale AI across CX.

Deploying AI in a contact center is one thing. Scaling it, sustaining it, and convincing your organization to keep investing in it is another challenge entirely.

This session brings together CX leaders from Love’s to share what that journey has looked like in practice. They'll discuss how they chose their first use cases, what they got right and what they'd do differently, and how they've built the internal case for continued AI investment by connecting contact center performance to outcomes the broader business actually cares about.