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What we're up to at CCW
Find us at booth #502 all week, plus two sessions on what it actually takes to deploy and scale voice AI in the contact center.
Workshop (G) • Tuesday June 23 • 3:30–5:00 PM
A hands-on framework for building effective CX automation with Seminole Hard Rock.
Every CX leader has a list of things they want to automate but few have a clear framework for where to start. In this workshop, you'll work through the three questions that matter most: What should I automate first? How do I know it's the right call? And how do I prove it's working? You'll leave with a roadmap you can take back to your team.
Panel • Forum D • Wednesday June 24 • 11:00–11:45 AM
Beyond the pilot: How enterprises are scaling AI across CX.
Deploying AI is one thing. Scaling it is another. This session brings together CX leaders from Love's and Brightree to share how they chose their first use cases, what they'd do differently, and how they've built the internal case for continued AI investment.
Resources
HIMSS 2026
MoneyLive 2026
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