CCW Europe 2026
Redefining Customer Experience at CCW Europe 2026.
PolyAI is heading to Customer Contact Week Europe to show what happens when enterprise AI agents actually run the contact center floor. Catch our team on the Mainstage as we dig into how voice AI is cutting wait times, lifting containment, and making automated conversations feel less like talking to a machine — backed by real deployment stories from global brands proving that efficiency and a better customer experience aren't a trade-off.
Panel Discussion • Tuesday, 6 October 2026 • 4:35PM - 5:10PM CEST • Mainstage
Winning Over the Room: How CX Leaders Are Building the Case for Customer-Facing AI
PolyAI CEO Nikola Mrkšić moderates this Mainstage panel, bringing together CX leaders across industries — including NatWest and UniCredit — to unpack how they built internal buy‑in, navigated their own governance and approval processes, and moved from pilot to production at scale.
Join Us
Want to talk shop before, during, or after the show? Grab time with our team and see what PolyAI could do for your contact center.
Questions?
Reach out to us at events@poly-ai.com
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