Eddie Acosta

Intelisys

SVP Sales

Jody Allison

Xcel Energy

Vice President -Customer Transformation

Jon Arnold

Caesars

Vice President, Teleservices Support Operations

Stephen Avila

FirstEnergy

VP of Customer Care

Julie Baars Kaczynski

Sun Life

Director of Product Management, Contact Center Modernization

Tashia Bain

Aflac

Vice President, Infrastructure, Operations, & Cloud

David Baker

PDS Health

CTO

Jennifer Baker

The Cincinnati Insurance Companies

Policyholder Experience Leader

Utibe Bassey

Dominion Energy

Vice President, Customer Experience

Nitin Batia

Barclays

Director Of Technology - Contact Center

Amy Behbehani

Amplix

Senior CX Consultant

William (Will) Beinie

Golden Entertainment

Senior Vice President of Revenue Management and Distribution

Paul Bergmann

Anticimex USA

COO

David Bilas

Progressive Insurance

Director of CX Conversation Channels

Adam Biolchin

Lettuce Entertain You

Michael Borrelli

CVS Health

Lead Director, Contact Center Technology

Bibi Brown

1800 flowers

Vice President Customer Experience

Derek Brown

UPS

Head of UPS Shared Services

Diana Brown

XPO Logistics

Senior Vice President, Sales Operations and Customer Experience

Jennie Browning

PDS Health

Sr. Director, IT Business Services

Jendy Burchfield

Southern California Edison

Vice President Customer Operations

Bill Butler

DOCS Dermatology

CEO

Christen Castellano

Banner Health

Channels Vice President, Customer Experience

Ryan Colbert

Morgan & Morgan

Chief Information Officer

Sue Colle

Mohegan Sun

Director of Loyalty Marketing

Kara Conley

Bright Horizons

Vice President, Contact Center

Mary Daniel

Aflac

Vice President, Aflac Customer Solutions Center Operations

Mary Ann Dennis

Caesars

Senior Vice President Teleservices

Christina Diviney

Hertz

VP of Global Customer Care

Jerry Dortival

Seminole Hard Rock

Director Customer Care Operations | Strategic Initiatives | Support Services

Christine Ellison

Aetna

Vice President, Contact Center of Excellence

Patrick Flynn

Peppermill

Executive Director of Hotel, Sales, and Catering

Arecka Foote

Vanguard

Head Of Enterprise Contact Center And Voice Services

Michael Ford

Peppermill

Director of Call Center /Reservation

Simona Gandrabur

National Bank of Canada

Principal Director , Conversational Ai Lead , Cloud Contact Center

David Green

Liberty Mutual Insurance

Senior Director, Contact Center & Interaction Management

Peter Gregg

First Advantage

Sr. Director of Customer Care – Innovation

Damian Hall

SharkNinja

Sr. Director, Consumer Experience Operations

Sonja Heckert

Heartland Dental

Sr. Director, Patient Services

Craig Howarth

UnitedHealth Group

Senior Vice President, OmniChannel Platform

Lorenzo Infante

Viking Pest Control

Director of Customer Experience

Devaan Ingraham

Pursuit Collections

Senior Manager, Revenue Technology & Data Strategy

Jason Jacobs

Duke Energy

Director, Contact Center Technology

Brandon Jenkins

CBA Solutions

CEO/Founder

Brian Jeppesen

Landry’s/Golden Nugget

Director, Contact Center Operations

Zach Jones

Simplify

VP of CC/CX/AI

Dilhara Kaluarachchi

Public Storage

VP Customer Care

Eileen Kane

Morgan Stanley

Managing Director, Head of Contact Center Technology

Tom Karinshak

Comcast

EVP And Chief Customer Experience Officer, Comcast

David Kinzelman

United Airlines

Chief Customer Officer

Tanisha Kishan

Rates.ca

VP of Product

Jesse Korella

Centene

Vice President, Customer Experience

Jo Lai

Hopper

VP, Head of Customer Experience

Meredith Lawrence

Navy Federal Credit Union

Senior VP, Strategy & Technology

Aaron Lockey

The ODP Corp

Vice President of Product & Technology

Mark Lukens

Duke Energy

General Manager- Business Technolgy Services Duke Energy Corporation

Bill MacBride

The Aspen Group

Vice President, Contact Center Operations

Stuart Manktelow

Tastytrade

COO

Chasen McClanahan

Republic Services

Director Customer Experience

Charlon McIntosh

Frontier Communications

Executive Vice President- Chief Customer Operations Officer

Ryan Mercer

Charles Schwab

Director – Contact Center Technology @ Schwab

Eric Moeser

Alaska Communications

VP, Operations

Charlie Moore

Community Health Systems

Shared Services Vice President, Contact Center Operations

Tally Moore

Crocs

Director, Enterprise and Global Customer Service

Ryan Moore

DailyPay

Vice President of Customer Support

Paul Moore

Western & Southern

Chief Customer Officer

Adam Multz

Diamond Recovery

CEO

Brian Murray

Baylor Scott & White Health

Vice President, Contact Center

David Nehra

Motor City

CIO

Brad Newcomer

Colony Brands

Exec Director Customer Care

Ryan Nowlin

Fitness Connection USA

CIO

Matt Perry

HCA Healthcare

Vice President, Contact Center Technology

Eric Phillips

BMO Bank of Montreal

Chief Information Officer, B2C Operations Technology and Strategic Initiatives

Kristin Punter

PG&E

Sr. Director, Customer Service Outreach (CSO) & Strategic Workforce Management (WFM

Wesley Purcell

GEICO

Senior Director, Contact Center Transformation

Julie Rath

American Airlines

Senior Vice President, Airport Operations

Anil Ravula

Humana

Head Vice President, Contact Center Technologies & Omni-Channel Experience

Robert Reznor

Wellstar Systems

Executive Director of Operations

Ian Roberts

Quicken Inc.

Director, Care Operations & Technology

Ben Salter

SafeRide Health

Co-founder & CPO

Tyler Saxey

Foot Locker

Sr. Director OMNI Global VOC and Care Solutions

Jalal Shawwa

Ascension

Vice President, Consumer and Patient Experience, Ascension Contact Center Operations

Maria Silva

Molina Healthcare

Contact Center Director of Change Management

Ravi Simhambhatla

Avis

Chief Digital & Innovation Officer

Jeremy Stroud

Heartland Dental

Vice President, Patient Services, Customer Service and IT Delivery

Lauren Sullivan

Howard Brown Health

CIO

Karen Swiatocha

Citizens Bank

SVP, Head of Contact Center & Retail Network Transformation

Nicolette Toshi

Canyon Ranch

Director of Clienteling

Austin Towns

Hello Sugar

CTO

Kent Vaughan

Meruelo Group

SVP of Hotel Operations

Toby Vaughan

Senior Product Manager – UC&C

Allison Velzke

Ally

Senior Director, Head of Customer Care

Steve Woeltge

Moxie Pest Control

Michael Watson

Waste Management

Senior Vice President and Chief Customer Officer

Stephanie Wheeler

Boyd Gaming

Vice President of Revenue Management

John Whelan

Squaretrade

VP, Customer Experience

Raghu Yadavalli

Ally

Lead Director – Software Engineering – Contact Center Technology

Chris Zenner

PG&E

Vice President, Customer Channels and Services