Lewis Day

Currys

Head of Customer Strategy & Experience

Harriet Hunter

British Airways

Director of Customer Care

Jon Ainsworth

Atos

CEO

Matt Arnull

Whitbread

Head of Architecture and Strategy

Pooja Bagga

Royal Mail

Divisional CIO/Technology Director

Pål Bjelkengren

DHL

VP Customer Service

David Blackhurst

Mitchells and Butlers

Central Operations Director

Kirk Bradley

Bupa

Director of Customer Service

James Brown

BrewDog

CEO

Claire Calmejane

Societe Generale

Chief Innovation Officer

Romuald Cetkovic

Maisons du Monde

Group Customer Services Director

Stéphanie Charlaix Meyer

Air France

SVP Customer Service

Sean Charlton

Barclays

MD : CIO of Contact Centres

Ankit Chhajer

Barclays

Managing Director – CIO, Head of Voice, Chat and Conversational AI

Ed Colley

Belron UK

Head Of Marketing and Digital

Anna Cook

Sky

Managing Director – Customer Service

Dave Copping

FedEx

Manager Customer Experience – UK, Nordics, Benelux, France

Richard Coulthard

Domestic & General

Director of Customer Care

Dan Craddock

Plan.com

CEO & Co-Founder

Adam Dangerfield

WeWork

Head of International SMB Sales

Andrea Davidson

John Lewis & Partners

Operations Manager

Uriah De Pauw

Miele

Head of Contact Center

Rajat Dhawan

Soho House

Global Chief Technology Officer

Franck Drecourt

Adeo

Head of Customer & Commerce Digital Platform

George Eckton

Citizens Advice Scotland

Director of Advice Services

Dan Eddie

Simplyhealth

Director of Customer Service

Christophe Famechon

Fnac-Darty

Directeur de la Relation Client

Saqr Fassi Fehri

Accor

Senior Vice-President, Global Guest Engagement, Care and Reservation Centres

Jan Henrik Flasch

TUI

Head of Technology Customer Contact Platforms

Simon Giraudy

Bouygues Telecom

Director of Strategy and Innovation, Customer Care

Vicente Gonzalez Ferrer

ING España & Portugal

VP Customer Services, Contact Centers and A.I./Virtual Assistants

Niina Hauhio

Elisa

Director of Customer Service and CX, Customer Service (B2C & B2B) Process Owner

Stuart Haycox

BT

Head of Service Technology & Change

Olivier Heitz

Swisscom

Product Owner, Service Assurance Automation, Conversational AI

Samantha Hornsby

M&S

Head of Customer Operations

Gordana Horvat

Hrvatski Telekom

Digital Transformation Project Manager

Steve Hubbard

Direct Line Group

Head of Multi-channel Strategy

Willemijn Jansen

Direct Line Group

Head of Multi-channel Strategy

Harj Johal

The AA

Managing Director, Customer Operations

Adel Kadric

Deloitte Digital

Senior Manager, Digital Customer

Romain Kara

SNCF

Directeur Relation Client

Taner Karacan

FedEx

Vice President Customer Experience Operations Europe

Gregor Kastner

Allianz

Global Head of Service Delivery & Operations for Contact Center Solutions

Tracy Kennedy

Ryanair

Director Of Customer Service

Anne-Sophie Lagorsse

ChronoPost

Innovation, projects and customer experience director

Michelle Lancaster

Sainsburys

Head of Change Sainsbury’s Contact Centre

Anna Lane

Morrisons

Customer Director

Willie Law

TTEC

Customer Director

Marie-Laure Léger

Canal+

Directrice Relation Client Canal+

John Leighton

EasyJet

Customer Service Director

Gary Matthews

Nationwide Building Society

Member Contact & Services Director

Kirsti McKernan

Just Eat

Director of Customer Service, UK and Ireland

Alistair McMillan

RAC

Director of Contact Centers

Mark Millet

Greene King

Business Unit Director

Andrew Moorhouse

Gartner

Senior Director Analyst

Anna Mossberg

SAS – Scandinavian Airlines

Head of Global Customer Service

Vedran Mrvica

UniCredit (Zagrebačka banka)

Head of Contact Center

José Antonio Navarro

Barceló Hotel Group

Global Head of Contact Center

Gonzalo Carpintero Navarro

Radisson Hotel Group

SVP Business Transformation & Operations

Ian Naylor

Booking.com

Head of Customer Strategy & Planning

Alison Nicol

FedEx

Project Operations Lead

Jose Antonio Nieto López

Santander Digital Services

Head of Global CoE – Contact Centers and Virtual Assistants

Jessica Niewierra

ABN AMRO Bank N.V.

Managing Director Contact Center | Digital Transformation | Combining Human and Digital

Hannah Northern Thakur

Bupa

Group Head of Customer Experience

Alan O’Loughlin

Blueface (A Comcast Business Company)

CTO

Jeroen Panken

Deloitte Digital

Director, Next-Generation Customer Service

Sebastien Passedouet

PMU

Directeur des Services et de la Relation Client

Nathan Pearson

HSBC

Global Head of Conversational Banking

Jérome Pechinot

Orange Bank

Directeur Expérience clients

Åsa Peterson

Danske Bank

Head of Customer Service/p>

Chris Petryna

Cote Brasserie

IT Manager

Sarah Pope

The Big Table

CIO/IT Director

Diane Priso

BforBank (Groupe Crédit agricole)

Head of Customer Service (Responsable Relation clients)

Lee Protheroe

Metro Bank

Head of Contact Centres

Paul Pugal

FedEx

MD Customer Experience UK & Ireland

Nicolas Rüsch

UBS

Executive Director, Head Contact Center Switzerland – Hub Zürich (CCS) bei UBS Switzerland AG

Catherine Rutter

Lloyd’s

Director Group Customer Inclusion

Danilo Sala

Intesa Sanpaolo

Head of Contact Center Project and Support Team in the Telecommunication Office

Jorge Sanchez Valverde

Telefonica

Customer Experience Director

Simon Separghan

NatWest

Managing Director, Customer Experience & Contact

Pooja Bagga

Royal Mail

Divisional CIO/Technology Director

Simon Shaw

Virgin Media O2

Managing Director, Customer Experience & Contact

Razvan Sighinas

ING Group

Global head of Infrastructure and Engineering

Stacey Smith

B&Q

Head of Customer Service

Felix Steinhauser

Sixt

Director of Global Business Services

Lindsay Stephen

Tesco

Product Owner

Roger Tabbal

Accor

Vice President Global Guest Technology & Innovation

Jeff Tamblingson

The Very Group

Head of Customer Care Operations

Vinay Tewarie

Aegon NL

Product Owner OCC

Neil Tolley

FourteenIP

Managing Director

Valentina Topi

MSC Cruises

Head of Contact Center Management/p>

Valentina Topi

MSC Cruises

Head of Contact Center Management

Nick Viles

TTEC

Head of Customer Experience & Analytics Consulting for TTEC EMEA

Bertrand Vuillemin

Orange Bank

Directeur Service Client Orange Bank

Lovro Vuksa

UniCredit (Zagrebačka banka)

Head of ZABA 24

Adam Waite

Centrica

Head of Digital Conversations & AI

David Walker

EE, part of BT

Head of Customer Technology & Innovation

Jon Wells

Carnival UK

Director, Customer Contact

Haydn Williams

NatWest

Head of Financial Health & Support

Charity Wood

Starling Bank

Head of Customer Experience

Tim Yates

Vodafone

Head of Strategy & Portfolio Management for Customer Service, Operations & Digital