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Cruise lines

A 5-star experience for every guest

Take reservations, answer FAQs and offer concierge service over the phone with a customer-led voice assistant

Listen to a real call

Customer-led voice assistants feel like speaking to a real person

Callers can speak naturally, interrupt, ask questions, and dive in and out of different topics.

For privacy purposes, voices have been changed and personal information has been redacted.

What can a customer-led voice assistant do
for your cruise line?

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Take reservations Take full reservations over the phone
Amend and cancel reservations Handle room upgrades and cancellations
Take payments Securely take payments and handle refunds
Restaurant bookings Take, amend and cancel bookings for restaurants and other on-board facilities
Room service ordering Take orders for room services or other room amenities
FAQs Answer brand-level and ship-specific FAQs
Personalization for loyalty members Welcome loyal guests with personalized experiences
CSAT surveys Take a pulse on guest experience with automated CSAT surveys

24/7/365 guest support with
no wait times

Offer consistent support all the time, every time with a voice assistant that doesn’t take breaks and never has a bad day.


Free up staff to focus on guests
on board

Empower your staff to do what they do best and let the voice assistant handle the rest.

Handle seasonal and unexpected call peaks

Whether calls spike due to summer holidays or unexpected weather conditions, your voice assistant scales up and down to match your demand.

Easy information collection with a PolyAI voice assistant in conversational AI

Access actionable data to optimize guest experiences

Find out why guests are calling in their own words and identify areas for improvement across the whole guest journey.

Escalate to the right person
without friction

Accurately route callers to the right person when the human touch is required.

PolyAI customers see real results


reduction in call volume
after 1 week of implementation
- Golden Nugget


ROI achieved in phase one
(with no new integrations)
- Global cruise line


increase in revenue
from taking 100% of missed calls
- FTSE100 hospitality company


languages spoken
by the same voice assistant
- Global delivery company


CSAT score
across all guest conversations
- Household name hotel chain


customer retention
- PolyAI

What could a customer-led voice assistant do for you?