PolyAI has been named a 2025 Voice AI Technology Excellence Award winner by TMC and CUSTOMER magazine.
The award recognizes companies that deliver standout innovation in voice technology, from speech recognition and NLU to real-time engagement tools that drive real business outcomes.
PolyAI Agent Studio was selected for its ability to build customer-led AI agents that understand callers naturally, handle complex tasks, and create more human experiences in the voice channel.
“This recognition is a great validation of the work we’re doing to build AI agents that people actually want to talk to,” said Nikola Mrkšić, CEO of PolyAI. “We see a world where customers phone a business and are glad when AI answers the call, because they know that the support they receive will be fast, accurate, and will serve their best interests as a valued customer. We exist to create AI agents that customers find engaging and helpful, not bottlenecks to the service levels they deserve.”
Awards like these reflect the incredible work happening across our teams and the trust our customers place in us to represent their brand with care.
Welcome to Agent Studio: The world’s only voice-first omnichannel platform for conversational AI.
PolyAI has built and deployed AI agents for many enterprise brands, including Marriott, Volkswagen, PG&E, Caesars, and MetroBank. Our AI agents speak to millions of customers of these brands, performing transactions like taking reservations, tracking orders, troubleshooting, and processing payments.
With Agent Studio, we’re giving enterprises access to our AI agent toolkit so they can build, manage, and rapidly optimize customer service experiences in the same way they do for their website and apps.
Want to learn more about Agent Studio? Book a demo today.