At PolyAI, we believe every business should have a voice — one that speaks to your customers with the clarity, empathy, and confidence of your very best customer service rep.
Our AI agents give your customers instant access to that voice: the best version of your company, available to anyone, anywhere, at any time — in the channel and language they choose.
I couldn’t be happier to share the news that with our Series D, PolyAI has surpassed $200 million in total funding, allowing us to drive this mission forward at an entirely new scale.
This $86 million round is co–led by Georgian, Hedosophia, and Khosla Ventures, with additional investment from NVentures (NVIDIA’s venture capital arm), British Business Bank, Sands Capital, Squarepoint Ventures, Citi Ventures, and Point72 Ventures.
I want to share with you why both investors and the world’s top enterprises are betting on us to transform customer service forever.
Put simply, we run more critical use cases than any other AI company:
- We handle tens of millions of medical transport calls — the ones people make when their health is on the line.
- At PG&E, California’s largest energy company, we help answer every call, even when wildfires trigger over a million calls in a single day.
- Global banks, like Unicredit, use our multilingual agents to cut waiting times and improve service, boosting their NPS score by an incredible 14 points.
- We run the Las Vegas Strip, booking millions of trips to the world’s most iconic travel destination.
- And among so many other critical use cases, we’re the voice of thousands of restaurants, helping them grow revenue by up to 10% — often the difference between whether they survive to next year.
Behind the scenes, those conversations generate data that transforms your entire business. We call this the agentic enterprise: a system that can sense, reason, and act on what it learns. To give just one example, it can spot a power outage before any human could, simply by noticing a spike in calls in the same area. It understands in real time what your customers, employees, and AI agents need.
With our Series D, we’re doubling down on this vision. We’re already automating use cases once thought impossible, and we’re just getting started.