PolyAI has been named to Inc.’s 2025 Best in Business list, earning recognition as one of the world’s top vendors for AI Implementation.
The annual Best in Business Awards celebrate companies that have delivered meaningful impact through innovation, execution, and leadership. PolyAI was recognized for our enterprise-grade agentic AI, which powers highly-complex customer conversations at massive scale.
Our AI agents help the world’s top brands serve millions of people every day. They’re trusted by organizations such as PG&E, Caesars Entertainment, and Marriott to handle everything from routine requests to deeply personal, high-stakes conversations about medical transport, power outages, and once-in-a-lifetime trips. These are the moments when you have to show up for your customers no matter what.
“Each Best in Business honoree achieved a breakthrough moment this year. Some unveiled groundbreaking innovations while others launched savvy marketing campaigns or strategically implemented AI in their companies,” says Bonny Ghosh, editorial director at Inc. “Their projects and initiatives had a sizable impact on their company and even on their industry at large, making them worthy of this honor.”
Inc.’s Best in Business Awards are open to companies of all sizes and types, in all industries and locations. Inc. editors and reporters hand-review every application and select Best in Business honorees that, in each of the award categories, have had an outstanding influence on their communities, their industries, the environment, or society as a whole.
For all of us at PolyAI, this recognition underscores a belief that has guided us from the beginning: the most impactful AI shows up in real-life deployments, in the moments that matter most.
We’re honored to be recognized by Inc. for building AI that supports people in their most human moments.