Opening the Agentic Dialog Platform to every builder
General-purpose AI can do a lot in minutes. Handling complex customer conversations at enterprise scale is a different challenge entirely. That's what our platform was built for, and today it's open to everyone.
Everyone wants to move at the speed of thought right now, whether that’s writing code, shipping products, or using AI to do in minutes what used to take days. And most of the time, they can.
Except when the AI has to talk.
Dialog, the kind where an agent must participate in a real, high-stakes conversation and actually deliver a resolution, is a problem that hasn't been cracked at scale. Not by the chat-first platforms that bolted on voice afterward, not by the general-purpose models that were never trained for it.
That's exactly what we've spent years solving with the world’s best brands. Today, we're opening our Agentic Dialog Platform , the platform those brands trust to handle their most complex conversations, to every builder across the enterprise.
How to build with us
Three capabilities open today.
Poly Agent Builder — Describe your business needs in natural language. Agent Builder will configure the agent, knowledge base, and conversation tracks & guardrails automatically in minutes, drawing on knowledge distilled from hundreds of enterprise deployments. From there: test it live, analyze call data, and refine through an ongoing dialog with the platform until every conversation is exactly right.
Agent Development Kit (ADK) — With self-serve API keys, native integrations, and full CLI support, the ADK lets developers ship dialog agents the same way they ship everything else. Build in your own IDE, use a coding assistant like Claude, version it with Git, and deploy from your terminal.
Shareable testing — Every agent ships with a zero-setup, shareable test environment. Interact with it live across channels, get stakeholder buy-in, and validate behavior before anything touches production.
Our platform is also open to the models you need to do your best work. Deploy PolyAI’s Raven as your default. It’s our proprietary model, purpose-built to handle the most complex dialog and trained end-to-end on more than a billion enterprise conversations. If you need to, bring in GPT-5, Claude, Gemini, or others, since no single model fits every enterprise use case, language, or regulatory requirement.
Who this is for
When the build interface is in natural language, the pool of builders opens up across the entire enterprise:
- The person who knows your customers best becomes a dialog builder
- The person who runs operations when things break becomes a dialog builder
- The person who owns the customer journey and every touchpoint along it becomes a dialog builder
And for developers who want to build dialog agents the same way they build everything else, the ADK is for you.
No matter your role, you're working on the same platform enterprises trust with their hardest dialog.
Get started now
The Agentic Dialog Platform is open today. Build your first agent at studio.poly.ai
— Nikola
