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PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it.
We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.
Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.
PolyAI was born in the same University of Cambridge lab that pioneered speech recognition. Together, we have published over 200 papers which have been cited over 12,000 times, and registered 6 patents with 3 more pending. PolyAI has previously been recognized by Gartner as a Cool Vendor in Conversational AI, and by CB Insights in the 2021 AI 100 list. PolyAI has been featured in Bloomberg, The Washington Post, The Wall Street Journal, The New York Times, Forbes and TechCrunch.
Co-founder & CTO
Worked @ Google, IPsoft
EMNLP'15 Best Paper
PhD from Cambridge
Chief Operating Officer
Sloan Fellow @ LBS
A.B. from Princeton University
Chief Revenue Officer
Cofounder @ Agile Software (purchased by Oracle Corp.)
Head of Sales Knova Software (purchased by Consona Corp.)
[email protected] (NYSE: VLD)
Co-founder, VP of Engineering
Worked @ Facebook AI
ACL'16 Best Paper
PhD from Cambridge
VP of Product
Group Product Manager @ Zendesk
Founder @ Product Fit & Field Insights
VP Product @ Appear Networks
Global VP of Solutions Consulting
Sales Engineer @ Genesys
Solutions Consultant @ Interactions
BSC Southampton Solent
Investor @ Khosla Ventures
Investor @ Lexion, Waabi, Nomagic & Zendar
Partner @ Point72 Ventures
Board Member @ Unbabel, Netradyne, Tempo Automation, and DeepScale
Partner @ Passion Capital
Product Director @ Skype
Board member @ Dixons Carphone, Monzo, Tide
Founder @ Amadeus Capital Partners
Co-Founder @ ARM, Acorn
Creator of HTK speech toolkit
Pro-Vice-Chancellor of Cambridge