The Top 75 Innovative Leaders in AI is PolyAI’s annual list of forward-thinking leaders utilizing AI to improve customer experience and drive business innovation.
AntonAboukhalil
TIAA
Sr. Director of Excellence
SachinAgrawal
PepsiCo
Director Innovation Head Generative AI
Saulius Baliutavicius
MetLife
AVP, Call Centers Transformation
Aaron Bareuther
eBay
Dir. of Product, Digital and AI Service
Srinivas Billa
LPL Financial
VP, Omni Contact Center
Leo Bodden
NY Presbyterian Hospital
CDO, CTO, Group VP
Mike Bosch
Ryder
Sr. Dir., Digital Technology
Rusty Bradford
Public Storage
Director Contact Center Digital Optimization
Geraldine Brinn
Alaska Airlines
Director of Call Center Technology
Emory Brown
SiriusXM
Dir. Customer Experience and OmniChannel Routing
Mark Casas
AIS
SVP
John Chan
Raymond James
Director of Technology AI/ML
Sudarshan Chandan
JPMorganChase
Head of Architecture – Contact Center Technology and Workforce Planning Platforms
Shipra Chandra
Walgreens
Dir., Speech Science and Conversational AI
Alec Ciulla
Mr. Cooper
Executive Principal Business Innovation
Bryan Coley
Mississippi Power
Director, Customer Solutions
Sherry Comes
PwC
Conversational AI & Emerging Tech Leader
Janka Coppens
ATB Financial
AVP AI & Advanced Analytics
David Cox
ADT
Head Digital Self-Service and Automation
Melanie Dobson
Waste Management
Director of Customer Experience
Jennifer Duguay
sweetgreen
Director of Customer Experience
Ivan Edwards
Cadence Bank
VP of Virtual Customer Interactions (Contact Center)
Carlos Gandarillas
Florida Power & Light
Senior Director, Customer Innovation and Experience
Michael Gersack
Xcel Energy
VP, Innovation & Transformation
David Gregg
Farmers Insurance
Director of Voice and Contact Center Services
Peter Gregg
First Advantage
Sr. Director Customer Care – Innovation
Mahesh Gupta
Delta
Managing Director, Innovation
Wayne Haughey
Discount Tire
CTO
Kevin Hickey
Electrolux Group
Director of Customer Service
Paul Hodkin
DWP
Head of Contact Center Technology
Georg Huettenegger
Deloitte
Sr. Manager, Generative & Conversational AI
Andrew Hunt
1-800-Flowers.com
Director of Digital Agent Automation and CX
Tyler Huynh
Wells Fargo
Product Owner – Virtual Assistants & AI Chatbot
Mounica Karlapudi
Honeywell
Dir. Gen AI Strategy & Digital Transformation
Anish Katyal
Elevance Health
Dir., Omnichannel CX Strategy & Execution
Kathleen Keyes
United Airlines
Managing Director, Digital Technology – AI, Analytics, Innovation and Process Transformation
Mark Killick
Shipt
Senior Vice President
Dean Kontul
KeyBank
EVP, CIO
Gene Kropfelder
Ally
Senior Director, Customer Care and Experience
Henry Kung
Synchrony
Head of Strategy & Innovation
Kiran Ladkat
Frontier Communications
Vice President – Digital Technology, Transformation and Tools
Kevin Lau
T-Mobile
VP, Digital, AI and Self Service Solutions
Dana Lee
Rocket Mortgage
Dir. of Conversational AI Experience
Regina Lowery
Principal Financial Group
AVP of Technology
Bala Maddali
Verizon
Head of Conversational AI + Gen AI CX Product Management
Penni McLean-Conner
Eversource Energy
Executive VP, Customer Experience and Energy Strategy
Jennifer Miner
SNHU
Director Contact Center Operations
Ingrid Nobiletti
Charter Communications
Sr. Dir, Digital Services & CX
Ildefonso Olmedo
Santander UK
Chief Digital Officer
Dale Overton
Heartland Dental
Director Customer Service Operations
Ashok Panduranga
US Bank
SVP, AI and Automation Lead Executive
Jean-Paul Paoli
L’Oreal
Generative AI Business Transformation Director
Pete Persson
Entergy
Director, AI Planning and Delivery
Alexander Preston
Entergy
Director, Artificial Intelligence (AI) Platform
Laxmikant Pukale
Mutual of Omaha
Director Intelligent Automation COE
Wesley Purcell
Geico
Sr. Director, Contact Center Transformation
Jason Ratliff
Papa Johns
Director, Delivery Technology
John Rogers
CoreLogic
CIO
Evan Rosen
Starbucks
Lead AI, Emerging Tech & Innovation
Rachelle Roy
BlueCross Blue Shield of TN
Managing Director Digital Transformation
Dan Savino
Enhance Health
CTO
Sandhya Seetharam
DirecTV
Associate VP, Business Strategy & Solutions for Transformation
Preetha Sekharan
Unum
VP, Digital Incubator, Applied AI & Transformation
Avi Singh
Cox Communications
Business Transformation Executive – Digital, AI Self Service & Analytics
Harmeet Singh
Fidelity Investments
VP , Voice Innovation Group
Sunpreet Singh
Staples
Chief Data and AI Officer
Brian Smith
Intuit
Senior Product Manager, Generative AI & Conversational AI
Sara Taheri
Northwestern Mutual
Principal Product Manager, Strategic AI Enablement
Sera Tanner
Delta Dental
Customer Experience Director
Douglas Tavolacci
Frontier Airlines
Sr. Director Customer Care & Digital CX
Ritesh Tewary
Ashley Furniture
AI & Innovations Director
Rosalia Tungaraza
Baptist Health
AVP, AI
Balaraman Venkataraman
FIS
Head of Digital Contact Center& Conversational AI Engineering
Rajkumar Venkataraman
Williams-Sonoma
VP of Technology
Michael Wireko
Grubhub
VP Customer Care