PolyAI's 75 innovative leaders in AI.

Anton Aboukhalil

TIAA

Sr. Director of Excellence

Sachin Agrawal

PepsiCo

Director Innovation Head Generative AI

Saulius Baliutavicius

MetLife

AVP, Call Centers Transformation

Aaron Bareuther

eBay

Dir. of Product, Digital and AI Service

Srinivas Billa

LPL Financials

VP, Omni Contact Center

Leo Bodden

NY Presbyterian Hospital

CDO, CTO, Group VP

Mike Bosch

Ryder

Sr. Dir., Digital Technology

Rusty Bradford

Public Storage

Director Contact Center Digital Optimization

Geraldine Brinn

Alaska Airlines

Director of Call Center Technology

Emory Brown

SiriusXM

Dir. Customer Experience and OmniChannel Routing

Mark Casas

AIS

SVP

John Chan

Raymond James

Director of Technology AI/ML

Sudarshan Chandan

JPMorganChase

Head of Architecture – Contact Center Technology and Workforce Planning Platforms

Shipra Chandra

Walgreens

Dir., Speech Science and Conversational AI

Alec Ciulla

Mr. Cooper

Executive Principal Business Innovation

Bryan Coley

Mississippi Power

Director, Customer Solutions

Sherry Comes

PwC

Conversational AI & Emerging Tech Leader

Janka Coppens

ATB Financial

AVP AI & Advanced Analytics

David Cox

ADT

Head Digital Self-Service and Automation

Melanie Dobson

Waste Management

Director of Customer Experience

Jennifer Duguay

sweetgreen

Director of Customer Experience

Ivan Edwards

Cadence Bank

VP of Virtual Customer Interactions (Contact Center)

Carlos Gandarillas

Florida Power & Light

Senior Director, Customer Innovation and Experience

Michael Gersack

Xcel Energy

VP, Innovation & Transformation

David Gregg

Farmers Insurance

Director of Voice and Contact Center Services

Peter Gregg

First Advantage

Sr. Director Customer Care – Innovation

Mahesh Gupta

Delta

Managing Director, Innovation

Wayne Haughey

Discount Tire

CTO

Kevin Hickey

Electrolux Group

Director of Customer Service

Paul Hodkin

DWP

Head of Contact Center Technology

Georg Huettenegger

Deloitte

Sr. Manager, Generative & Conversational AI

Andrew Hunt

1-800-Flowers.com

Director of Digital Agent Automation and CX

Tyler Huynh

Wells Fargo

Product Owner – Virtual Assistants & AI Chatbot

Mounica Karlapudi

Honeywell

Dir. Gen AI Strategy & Digital Transformation

Anish Katyal

Elevance Health

Dir., Omnichannel CX Strategy & Execution

Kathleen Keyes

United Airlines

Managing Director, Digital Technology – AI, Analytics, Innovation and Process Transformation

Mark Killick

Shipt

Senior Vice President

Dean Kontul

KeyBank

EVP, CIO

Gene Kropfelder

Ally

Senior Director, Customer Care and Experience

Henry Kung

Synchrony

Head of Strategy & Innovation

Kiran Ladkat

Frontier Communications

Vice President – Digital Technology, Transformation and Tools

Kevin Lau

T-mobile

VP, Digital, AI and Self Service Solutions

Dana Lee

Rocket Mortgage
Dir. of Conversational AI Experience

Regina Lowery

Principal Financial Group

AVP of Technology

Bala Maddali

Verizon

Head of Conversational AI + Gen AI CX Product Management

Penni McLean-Conner

Eversource Energy

Executive VP, Customer Experience and Energy Strategy

Jennifer Miner

SNHU

Director Contact Center Operations

Ingrid Nobiletti

Charter Communications

Sr. Dir, Digital Services & CX

Ildefonso Olmedo

Santander UK

Chief Digital Officer

Dale Overton

Heartland Dental

Director Customer Service Operations

Ashok Panduranga

US Bank

SVP, AI and Automation Lead Executive

Jean-Paul Paoli

L’Oreal

Generative AI Business Transformation Director

Pete Persson

Entergy

Director, AI Planning and Delivery

Alexander Preston

Entergy

Director, Artificial Intelligence (AI) Platform

Laxmikant Pukale

Mutual of Omaha

Director Intelligent Automation COE

Wesley Purcell

Geico

Sr. Director, Contact Center Transformation

Jason Ratliff

Papa Johns

Director, Delivery Technology

John Rogers

CoreLogic

CIO

Evan Rosen

Starbucks

Lead AI, Emerging Tech & Innovation

Rachelle Roy

BlueCross Blue Shield of TN

Managing Director Digital Transformation

Dan Savino

Enhance Health

CTO

Sandhya Seetharam

DirecTV

Associate VP, Business Strategy & Solutions for Transformation

Preetha Sekharan

Unum

VP, Digital Incubator, Applied AI & Transformation

Avi Singh

Cox Communications

Business Transformation Executive – Digital, AI Self Service & Analytics

Harmeet Singh

Fidelity Investments

VP , Voice Innovation Group

Sunpreet Singh

Staples

Chief Data and AI Officer

Brian Smith

Intuit

Senior Product Manager, Generative AI & Conversational AI

Sara Taheri

Northwestern Mutual

Principal Product Manager, Strategic AI Enablement

Sera Tanner

Delta Dental

Customer Experience Director

Douglas Tavolacci

Frontier Airlines

Sr. Director Customer Care & Digital CX

Ritesh Tewary

Ashley Furniture

AI & Innovations Director

Rosalia Tungaraza

Baptist Health

AVP, AI

Balaraman Venkataraman

FIS

Head of Digital Contact Center& Conversational AI Engineering

Rajkumar Venkataraman

Williams-Sonoma

VP of Technology

Michael Wireko

Grubhub

VP Customer Care