PolyAI named to the 2021 CB Insights AI 100 List of Most Innovative Artificial Intelligence Startups
PolyAI has been honored for achievements in Enterprise Voice Assistants. NEW YORK, April 7, 2021 — CB Insights today named...
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Port Conversational AI into Any Language in a Week
We’re thrilled to announce our next webinar:How to port conversational AI into any language in a week< Globalized businesses have...
PolyAI maintains lead over IBM Watson Assistant and other popular language understanding models
In December 2020, the team at IBM published a blog post and technical paper in which they benchmarked the performance...
3 Common Voice Assistant Errors, and How to Avoid Them
If you’ve tried voice automation – via Siri, Alexa, or a conversational IVR – chances are, you’ve had a bad...
Voice recognition biometrics don’t solve authentication problems: Here’s a better solution
Multilingual voicebots: How voicebots handle languages & accents
PolyAI Joins NVIDIA Inception
The PolyAI team is thrilled to announce that we’ve joined NVIDIA Inception, a program designed to nurture startups revolutionizing industries...
7 reasons why voice assistants are crucial for handling peaks in your call center
As we head into the holiday season, many call centers will be dealing with a peak in demand. These can...
PolyAI’s ConveRT model outperforms BERT and GPT-based models in Salesforce research evaluation
In a recent evaluation by Salesforce Research, PolyAI’s ConveRT model performed top across a range of metrics, while using a...
PolyAI Cited in Gartner Report on Customer Analytics for Customer Experience
We couldn’t be happier to announce that PolyAI has been included in a second Gartner report this month. Emerging Technologies...
Why DIY conversational AI won’t achieve performance at scale
We come across a lot of companies that are experimenting with DIY conversational voice assistant capabilities offered by the likes...
Why you need to invest in voice automation instead of call deflection
In the past decade, companies have increasingly tried to deflect calls through automated text channels. A number of these companies...
PolyAI Named a Gartner 2020 Cool Vendor in Conversational AI Platforms
We’re delighted to announce that PolyAI has been named a Cool Vendor in Gartner’s latest Cool Vendors in Conversational AI...
ConVEx: How PolyAI created the most accurate value extractor on the market
We’re thrilled to announce our recently published paper on the PolyAI ConVEx framework. Our new technique, ConVEx (Conversational Value Extractor),...
Intent Classification with Geometrically-Friendly Embeddings
At PolyAI, our conversational agents are powered, in part, by machine learning models that detect the intent behind what a...
The State of AI 2020
The latest State of AI report from Nathan Benaich and Ian Hogarth has just been released and we’re thrilled that...
Our Voice Assistant Spoke to Google Duplex. Here’s What Happened…
This summer, Google has been deploying its AI voice assistant called Duplex to call bars and restaurants in order to...
Digital Transformation Paralysis: The Doldrums of Customer Experience Transformation
Over the last few months, we have spoken with many B2C organisations with large contact centres. Without fail, we constantly...