Trustworthy robots? Building customer relationships with conversational assistants
In most cases, we trust technology to do its literal job. Every time you make a phone call or turn...
Archives
What calls should companies automate with conversational assistants?
As contact centers struggle to handle high call volumes, many turn to conversational assistants to resolve common customer queries. But...
The 5 pillars of customer-led conversation
Previous generations of voice technology have created frustrating experiences for customers trying to resolve their problems on the phone. Customers...
Why customers still call, and how voicebots can help
Over the last decade, companies have made significant investments in digital self-service, allowing customers to complete transactions and solve problems...
Achieving zero touch resolution with customer-led conversations
Many companies have attempted to remove pressure on the contact center by investing heavily in digital self-service channels like apps,...
Unlocking your investment in digital self-service with Zero Touch Resolution
In an effort to create frictionless customer experiences, companies have invested significantly in digital transformation for customer self-service. These investments...
PolyAI raises $40m Series B to help put superhuman voice assistants behind every customer service line
I met my co-founders Tsung-Hsien Wen and Pei-Hao Su in 2014 during our time at the Cambridge Dialogue Systems Group....
“He’s too creepy and manipulative”: What enterprises can learn from Meta’s BlenderBot
Meta, the parent company of Facebook, recently released their new conversational AI voice assistant, BlenderBot. It didn’t take long for...
Modular intent design: A more effective way of understanding language
Unlike open-domain dialogue systems which focus on free-flowing conversations with no particular objective, Task-Oriented Dialogue (TOD) systems are designed with...
Whitbread PLC deploys PolyAI voice assistant for enhanced guest service
Customers expected to make 700,000 table bookings per year using artificial intelligence PolyAI, a leading provider of enterprise voice assistants...
PolyAI voice assistants now available with Amazon Connect
Eliminating wait time and abandoned calls with easy to implement voice AI, PolyAI is changing the way enterprises handle customer...
AI-powered appointment setting, a use-case deep dive
The AI in Business Podcast from Emerj has just released their latest episode: AI-Powered Appointment Setting, a Use-Case Deep Dive...
PolyAI Raises $14 Million from Khosla Ventures to Accelerate US Expansion for their Superhuman Voice Assistants
Enterprise voice bot market heats up as companies use AI to route calls, answer questions, book reservations and take orders...
How to deploy call center voice AI
Call center voice AI is fast becoming integral in delivering excellent customer service over the phone. Voice assistants powered by...
No Longer Science Fiction: Nikola Mrkšić talks Conversational AI with Tivix
PolyAI’s CEO & co-founder Nikola Mrkšić spoke with Tivix about how PolyAI is leading the evolution in conversational AI, and...
The AI in business podcast: The CX impact of AI for voice with Nikola Mrkšić
The AI in Business Podcast from Emerj has just released their latest episode: The CX Impact of AI for Voice...
PolyAI CEO Nikola Mrkšić named in Forbes 30 Under 30
Congratulations to PolyAI CEO & co-founder Nikola Mrkšić, who has just been named in Forbes 30 Under 30 Europe class...
Nikola Mrkšić on the Practical AI Podcast
PolyAI CEO and Co-founder Nikola Mrkšić spoke to Daniel Whitenack and Chris Benson last week on the Practical AI podcast....