From voice assistant to agent: How to handoff effectively during customer interactions
Sometimes it’s necessary for voice assistants to hand calls over to an agent during a conversation. Sometimes this is pre-planned,...
Hotels
PolyAI wins HTNG TechOvation award
PolyAI has proudly won the HTNG TechOvation award at The Hospitality Show, Las Vegas. The TechOvation Award, hosted by The...
The hidden benefits of AI in the contact center
Like most call centers, after the pandemic, we struggled to recruit agents to help handle the influx of calls from...
Oliver’s hotel reservation
Listen to an AI-powered customer-led voice assistant handle a hotel room reservation.
Should you use an RFP when buying conversational AI? Find out with this checklist
With thousands of conversational AI vendors to consider, finding the right solution to your CX problems is understandably challenging. While...
Should you use an RFP when buying call center voice AI?
At PolyAI, we have encountered numerous companies that adopt the RFP process to find a specialist call center voice AI...
The cost of not implementing a voice assistant
We first launched a PolyAI voice assistant in April 2021 to answer front-desk calls at the Golden Nugget Las Vegas...
Five use cases for voicebots in hotels
Hotel guest service expectations continue to rise with every frictionless customer experience they observe. From bookings to checking out, ensuring...
The role of hotel voice assistants in improving guest services
Superhuman phone automation
PolyAI and Fourteen IP have been building a new hotel concierge voicebot and deployed it across properties at Marriott, Hilton, Hyatt and Choice Hotels.
The new frontier of AI for casinos and resorts
We are delighted to have Landry’s Director of Contact Center Operations Brian Jeppesen sharing his experience working with PolyAI and our partner, Cendyn.
Whitbread PLC deploys PolyAI voice assistant for enhanced guest service
Customers expected to make 700,000 table bookings per year using artificial intelligence PolyAI, a leading provider of enterprise voice assistants...
How Landry’s Golden Nugget Handles 87% of Phone Calls Without Staff
Brian Jeppesen talks about how Landry’s Golden Nugget was able to transform and scale their caller experience using a voice assistant.
AI-powered appointment setting, a use-case deep dive
The AI in Business Podcast from Emerj has just released their latest episode: AI-Powered Appointment Setting, a Use-Case Deep Dive...
How Golden Nugget automates 34% of hotel reservation calls with call center voice AI
Find out how Golden Nugget slashed call volume with a customer-led voice assistant for hotels.
Using conversational voice AI to manage bookings and appointments
We’ve recently been working on a voice assistant that uses conversational voice AI to manage bookings and appointments. In this...